I posted here a while back, regarding the pivot stand on my monitor (SM970P).
The problem was the the stand is no longer supporting the weight of the screen, and the screen basically sags down if you adjust the height.
Well, I've been in contact with Samsung and the gentlemen I spoke to, didn't seem to agree that the warranty covered the stand?
And said that the dept that deals with returns, faults etc wouldn't be able to "cope" with it? And that the warranty only covers the screen itself?
Is this some sort of joke? How can they not cover the stand/hinge under the manufacturers warranty?
The problem was the the stand is no longer supporting the weight of the screen, and the screen basically sags down if you adjust the height.
Well, I've been in contact with Samsung and the gentlemen I spoke to, didn't seem to agree that the warranty covered the stand?

And said that the dept that deals with returns, faults etc wouldn't be able to "cope" with it? And that the warranty only covers the screen itself?
Is this some sort of joke? How can they not cover the stand/hinge under the manufacturers warranty?