Samsung Magician issue

offitmassive · 14 Oct 2025 at 06:06

I have just inserted a 990 pro 1tb to my gen 4 slot. Alongside an adata my current drive.
Installed Samsung Magician v8 where it finds my adata drive but not Samsung. The 990 is found in device manager and is listed as a drive in my computer
Any ideas please? I've tried removing it under management and re adding it , labelling it etc .

ED209 · 14 Oct 2025 at 06:27

Where did you get it from? Could be a fake?

Unsure if you can do this with their drives but can you check the warranty on it based on the serial?

offitmassive · 14 Oct 2025 at 07:09

Bought it from a reseller on amazon. I'll check the info with crystal disk and see what I find.

offitmassive · 14 Oct 2025 at 21:01

ED209 said:
Where did you get it from? Could be a fake?

Unsure if you can do this with their drives but can you check the warranty on it based on the serial?

I have a serial number, and it's picked up by my adata ssd toolbox as a 990 pro with heatsink. But magician can't find it

ED209 · 14 Oct 2025 at 21:17

offitmassive said:
I have a serial number, and it's picked up by my adata ssd toolbox as a 990 pro with heatsink. But magician can't find it

I've just installed the software on my PC (I have a Samsung 970 Evo And Samsung 980)

At the very top under Drive dashboard do you have a dark blue banner with both drives? you can click between the 2

You can see an example of what I am trying to explain in this site below under the Samsung Magian software section.

Data Storage, SSD Cards & Internal Hard Drives | Samsung UK

Browse our range of data storage and memory products, including SSD Cards, and internal and external hard drives. Free Delivery at Samsung UK.

semiconductor.samsung.com

Or are you able to post a screen shot of the drive dashboard section?

offitmassive · 14 Oct 2025 at 22:04

ED209 said:
I've just installed the software on my PC (I have a Samsung 970 Evo And Samsung 980)

At the very top under Drive dashboard do you have a dark blue banner with both drives? you can click between the 2

You can see an example of what I am trying to explain in this site below under the Samsung Magian software section.

Data Storage, SSD Cards & Internal Hard Drives | Samsung UK

Browse our range of data storage and memory products, including SSD Cards, and internal and external hard drives. Free Delivery at Samsung UK.

semiconductor.samsung.com

Or are you able to post a screen shot of the drive dashboard section?

the image is here https://ibb.co/5gQTf47Y

offitmassive · 14 Oct 2025 at 22:19

yet if i go to system details, its there... in use!

ED209 · 14 Oct 2025 at 22:20

Does it allow you to check for any firmware updates on it?

AthlonXP1800 · 15 Oct 2025 at 03:01

Try move to other m2 slot to see if it will detect 990 Pro.

offitmassive · 15 Oct 2025 at 05:53

ED209 said:
Does it allow you to check for any firmware updates on it?

No because it cant see it.

offitmassive · 15 Oct 2025 at 08:35

What i have found which could be the answer is that my top nvme is pcie4. Which seems to share lanes with the gpu. I remember when I first turned my new build on it showed the 990 pro in bios ... it doesn't now. And that I now have to select x8/x4 rather than x16 pcie4 in bios. Called bifurcation or something

offitmassive · 15 Oct 2025 at 21:14

ALL SORTED.
It was the bifurcation issue i had. changed from auto to 1x8/2x4 now shows up in magician.

mark 11:11 · 15 Oct 2025 at 22:28

ive had the fake samsung drives i found out because in magician they were there same as my other non samsung drives so it was treating them as another drive not made by samsung
[this was a pair of 870 evos i also had a couple of genuin ones in there and i have my 990 pro boot drive]
only mentioning this as reading between the lines thats part of what we earlier might have feared before you discovered the lane sharing issue. mentioning in case anyone else is wondering what a fake samsung drive would come up like in magician it came up the same as my kingston drives did ie grey instead of blue but i could still look at the drives just cant do the samsung specific things with them, purely in case anyone finds this thread in relation to them thinking they may have a fake samsung
this might only be relevant to the particular fakes i ended up with but it picks up other make drives the same way
i then as an aside noticed that the fakes also had slightly different typing on the model name think a hyphon or something was different so example evo-870 vs evo 870 cant remember which way around it was now but you get the idea

offitmassive · 15 Oct 2025 at 23:42

mark 11:11 said:
ive had the fake samsung drives i found out because in magician they were there same as my other non samsung drives so it was treating them as another drive not made by samsung
[this was a pair of 870 evos i also had a couple of genuin ones in there and i have my 990 pro boot drive]
only mentioning this as reading between the lines thats part of what we earlier might have feared before you discovered the lane sharing issue. mentioning in case anyone else is wondering what a fake samsung drive would come up like in magician it came up the same as my kingston drives did ie grey instead of blue but i could still look at the drives just cant do the samsung specific things with them, purely in case anyone finds this thread in relation to them thinking they may have a fake samsung
this might only be relevant to the particular fakes i ended up with but it picks up other make drives the same way
i then as an aside noticed that the fakes also had slightly different typing on the model name think a hyphon or something was different so example evo-870 vs evo 870 cant remember which way around it was now but you get the idea

Yeh I appreciate that. I had took a number of steps to check for validity . Digging out the drive is the last thing I could be wanting to do and had ordered another just in case the issue remained . A quick 30 seconds in bios found the answer...

Tetras · 16 Oct 2025 at 00:26

mark 11:11 said:
ive had the fake samsung drives i found out because in magician they were there same as my other non samsung drives so it was treating them as another drive not made by samsung
[this was a pair of 870 evos i also had a couple of genuin ones in there and i have my 990 pro boot drive]

If you can answer without breaking the competitor rule, where did you get them? Was it a store, or a reseller?

mark 11:11 · 16 Oct 2025 at 08:17

i bought 6 of them from 3 different sellers on a well known auction site
2 of them [that came f rom one particular seller] were the fakes
hte other 4 were genuin 2 of them are in my pc now but not connected because i put the gpu in and forgot the sata ports are underneath and im in no hurry to try and sort that issue lol
the other 2 genuin ones are in friends computers the 2 dodgey fakes are in a drawer next to me where i am keeping them hostage to ensure they dont end up being used and failing on someone lol
this was like 3 years ago i bought them and 6 months ago i discovered the fakes LOL! they were sat in the drawer a good couple of years before i got around to using them