Samsung RMA experiences please :)

Cleeecooo

Cleeecooo

Cleeecooo

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Joined
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Purley - Croydon
Hi,

i'm fed up of waiting for the 950D to come to the UK so i'm planning on getting it from a very well known retailer in Europe who have them in stock for £560 :eek:

I don't really want to return it to Lithuania (or wherever they're based) so I was wondering how good Samsung are with exchanging monitors on the spot.

I remember around 3 yrs ago they came over to my house and replaced a monitor because the lamp had broken but obviously, they could have changed their policy some time ago.

The retailer also says that it has 2 yrs warranty when I believe the monitor has 3. How do Samsung calculate the warranty? do they just ask for a receipt and see if the current date is within 3yrs of that?

Thanks in advance :)
 
You need to check what warranty you'll be getting.

Samsung only offer a European wide warranty where the warranty card with the product states "European Bloc".

Also you I don't imagine you'll have the protection of the Distance Selling Regulations if you purchase from abroad.

With Samsung HDD's the warranty is based on the date of manufacture. I don't know if it's the same with monitors.
 
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Surveyor said:
You need to check what warranty you'll be getting.

Samsung only offer a European wide warranty where the warranty card with the product states "European Bloc".

Also you I don't imagine you'll have the protection of the Distance Selling Regulations if you purchase from abroad.

With Samsung HDD's the warranty is based on the date of manufacture. I don't know if it's the same with monitors.
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I have my heart set on 3 of these so I won't be returning them unless there is a fault:D

If there is a fault then I hope to RMA through Samsung.

How do I find out the warranty lenght?
 
yaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaayyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyy!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!




























Cleeecooo! your back!!!!! :D:D:D
 
Cleeecooo said:
I have my heart set on 3 of these so I won't be returning them unless there is a fault:D

If there is a fault then I hope to RMA through Samsung.

How do I find out the warranty lenght?
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It depends what you mean by a fault.

If the monitors have the odd dead or stuck pixel then that isn't a fault and you'll be stuck with it.

In the UK you could return them under the DSR.

As far as the length of warranty is concerned you're best asking Samsung.

Contact page here.

I would explain that you're buying from whichever country it is and ask how you're covered under the warranty and for how long.

You may also want to look into whether or not you'll need to buy UK electric plugs.

The monitor uses an external power brick so what sort of cable you'd need to connect to it I don't know.
 
Surveyor said:
It depends what you mean by a fault.

If the monitors have the odd dead or stuck pixel then that isn't a fault and you'll be stuck with it.

In the UK you could return them under the DSR.

As far as the length of warranty is concerned you're best asking Samsung.

Contact page here.

I would explain that you're buying from whichever country it is and ask how you're covered under the warranty and for how long.

You may also want to look into whether or not you'll need to buy UK electric plugs.

The monitor uses an external power brick so what sort of cable you'd need to conect to it I don't know.
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I didn't think of that :(

So after spending £600 on a monitor, would a company really do nothing for a minor imperfection?
 
Cleeecooo said:
I didn't think of that :(

So after spending £600 on a monitor, would a company really do nothing for a minor imperfection?
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Very few monitors come with an absolute guarantee of no faulty pixels.

A certain number is regarded as acceptable based on the manufacturers policy.

If you have faults that fall within the acceptable limits then the monitor is not considered faulty.

Unfortunately I don't know what Samsung's policy is.

If you're contacting them about the warranty then you might as well ask about their pixel policy.
 
Surveyor said:
Very few monitors come with an absolute guarantee of no faulty pixels.

A certain number is regarded as acceptable based on the manufacturers policy.

If you have faults that fall within the acceptable limits then the monitor is not considered faulty.
Click to expand...

Dammit. Might just have to wait until the end of the month :mad::(
 
My experience with Samsung RMA'ing was great.

They asked for the receipt so I assume that's what they used as the 'start date' ;). Both my monitors broke down pretty much simultaneously (a 206BW and a 2443BW). The 206BW was 2 years and 9 months old and that gave me no problem at all. I asked them if it was a problem if I send it in a different box then the one it came in as I got rid of that one ages ago.. no problem at all.
The 2443 was a 'showroom' model and that was mentioned on the receipt and they didn't give me any difficulty about that either.

Got 2 UPS labels emailed to me, slapped them on the boxes, called UPS and they were at the doorstep in 10 minutes. No shipping costs for me.. thought it was pretty damn awesome tbh :)

Their pixel policy should be somewhere on their site but you can bet your ass on it that it's similiar to that of all manafacturers and that one, two or even three dead pixels aren't good enough a reason for them to accept a RMA request.
 
Distance Selling Regulations are EU law, not just UK law. You would be able to act under these to return for any 'minor imperfections' but would have to cover the shipping costs. Given that you are dealing with three monitors it may be best to wait, but if not remember that the DSR will still be in effect.
 
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