Associate
- Joined
- 23 Nov 2011
- Posts
- 354
The WiFi on my Fold 3 stopped working last year, so booked a repair with Samsung. First went to the Samsung store in Trafford Centre, Manchester who I thought might fix it there and then, but as it's a Foldable has to be sent away.
Arranged collection and device was collected by DPD on 31st December (Saturday).
Over the next week or so contacted Samsung via online chat, said device was received and due to be looked at.
After nearly 2 weeks of the same message, was told to ring the repair centre itself to check progress. Rang WeFix who said device had not even been received.
Back to Samsung who escalated the matter to their Logistics team who then reported that the device was sat in a DPD depot and will be recovered and sent to the repair centre.
Although I've been given a special delivery ref number which indicates device was delivered to the repair centre on 17th Jan, the repair centre can't now locate the device. I think the reference number I was provided was probably for another device being returned to the repair centre.
So today is day 28 since the device was returned, I think it's lost but Samsung are dragging their feet and not admitting it. Maybe waiting for a claim with DPD to progress?
Being pushed between Samsung and their contracted repair centre, and no answers or progression to a resolution.
Any suggestions?
P.S. I recently had an issue with Openreach, posted about it in GD and a forum member who works at Openreach helped out and got the issue resolved in no time. Hopefully some forum members happen to work at Samsung and can help out, please.
Arranged collection and device was collected by DPD on 31st December (Saturday).
Over the next week or so contacted Samsung via online chat, said device was received and due to be looked at.
After nearly 2 weeks of the same message, was told to ring the repair centre itself to check progress. Rang WeFix who said device had not even been received.
Back to Samsung who escalated the matter to their Logistics team who then reported that the device was sat in a DPD depot and will be recovered and sent to the repair centre.
Although I've been given a special delivery ref number which indicates device was delivered to the repair centre on 17th Jan, the repair centre can't now locate the device. I think the reference number I was provided was probably for another device being returned to the repair centre.
So today is day 28 since the device was returned, I think it's lost but Samsung are dragging their feet and not admitting it. Maybe waiting for a claim with DPD to progress?
Being pushed between Samsung and their contracted repair centre, and no answers or progression to a resolution.
Any suggestions?
P.S. I recently had an issue with Openreach, posted about it in GD and a forum member who works at Openreach helped out and got the issue resolved in no time. Hopefully some forum members happen to work at Samsung and can help out, please.
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