Samsung TV HDMI loses signal from AV input home ent. system...

SMITHIE1 · 11 Oct 2020 at 18:43

Hi all,

Newbie post after much trawling on here and the net for an answer, hoping someone can help:

I have a Samsung TV (PS59D6900) along with the Samsung Home entertainment system (HT-e5550).

Eveything has been working fine until recently, now when I try to watch movies via the home ent. system (plugging in a hard drive to the USD port of the home ent system), the picture is lost intermittently and then may reppear after a short while or after the message appears on screen "no signal..check connected devices power, cable connection, and source selection". This happens intermittently, there is no issue with the sound, the TV runs off Virgin Media and there is never any issues when this.

The connections are all via HDMI cables, Virgin to home ent, home ent to TV

Things I have tried and that havent worked:

It was running through HDMI 2 so I switched to HDMI 1/DVI
replaced the HDMI with another new cable
used a new USB pen rather than the hard drive with the movies
reset both the TV and home entertainment
clear and reset of the EDID on the TV
connected the home ent and TV via the Samsung BD wise and then disconnected this on both
disconnected both devices from the internet
disconnected the Samsung anytime option

Be grateful for any other pointers as I can't think what else is left!

Thanks

Smithe1

tonys · 12 Oct 2020 at 12:15

Have you tried a different tv?

SMITHIE1 · 13 Oct 2020 at 06:53

Thanks Tony for replying...yes tried that now same issue.

Rgds
Smithie

tres · 13 Oct 2020 at 13:48

4k film?

SMITHIE1 · 14 Oct 2020 at 07:23

No standard film...avi, mkv or mp4

Thks

tonys · 14 Oct 2020 at 11:09

Do you get the same problem if you connect the virgin box straight to the tv?

tres · 14 Oct 2020 at 11:39

If it was high bitrate file it would most likely be incompatible HDMI cables.
Very much sounds like a failing AVR. My last Onkyo did something similar - picture kept failing, turning it off & on again helped to begin with but then I never had a picture again.

SMITHIE1 · 14 Oct 2020 at 18:07

Thanks all, I know it can't be the files tried as it occurs on a number of files of different types and GB's, Tony - in reply to your question - no issue with Virgin box when running through the home ent system i.e. the Virgin box sound is routed through the home ent as is the picture and thats never dropped.

May be best to go for a new home ent system...

rgds
Smithie

tonys · 14 Oct 2020 at 18:49

Probably the usb port has started to become loose.

tres · 15 Oct 2020 at 10:33

SMITHIE1 said:
Thanks all, I know it can't be the files tried as it occurs on a number of files of different types and GB's, Tony - in reply to your question - no issue with Virgin box when running through the home ent system i.e. the Virgin box sound is routed through the home ent as is the picture and thats never dropped.

May be best to go for a new home ent system...

rgds
Smithie

Ah if other inputs are fine then as tonys said, likely a local USB issue
Always nice to have a good excuse to upgrade though