Everyone likes to put down company's but not many post to say just how good a company are with their customer service, so on that note I would like to tell you about my RMA with sandisk.
Back in January my Sandisk clip had a fault with the up volume, upon some research I found it was a common fault (I did not know this as I have 2 sandisk clips and the other one is fine) with them.
I actually purchased this one back in June 2015 as a back up because they were discontinuing them, I have only used this one for roughly 4 months when the fault happened.
So,with 2 year warranty (in Europe) i started a rma for the faulty player, I started on the 25th january and today I got a brand new sansa clip jam in the post.
The whole process was painless, they paid for the item to be shipped (print off a ups label) and the communication was amazing even though they are based in the czech republic the communication was spot on, they contacted me every step of the way, I really cant fault it to be honest.
I use a lot of sandisk products, memory cards for my dslr, gopro, memory stick etc and now I know their customer service is this good I will continue to use them.
If anyone is thinking of getting one of their mp3 players then do so,they are amazing for the money, I have had quite a few mp3 players but this little player is just spot on.
Just thought I would give the company a shout as it was superb process.
Back in January my Sandisk clip had a fault with the up volume, upon some research I found it was a common fault (I did not know this as I have 2 sandisk clips and the other one is fine) with them.
I actually purchased this one back in June 2015 as a back up because they were discontinuing them, I have only used this one for roughly 4 months when the fault happened.
So,with 2 year warranty (in Europe) i started a rma for the faulty player, I started on the 25th january and today I got a brand new sansa clip jam in the post.
The whole process was painless, they paid for the item to be shipped (print off a ups label) and the communication was amazing even though they are based in the czech republic the communication was spot on, they contacted me every step of the way, I really cant fault it to be honest.
I use a lot of sandisk products, memory cards for my dslr, gopro, memory stick etc and now I know their customer service is this good I will continue to use them.
If anyone is thinking of getting one of their mp3 players then do so,they are amazing for the money, I have had quite a few mp3 players but this little player is just spot on.
Just thought I would give the company a shout as it was superb process.