Santander app no longer working on Android?

Scam · 30 Aug 2021 at 17:37

Running a Xiaomi Mi A2 Lite which is fully up-to-date (Android 10, 1 July 2021). Tried to use my Santander app today for the first time in about a week and it's complaining that it thinks I'm rooted, or have unsafe apps installed or something :confused:

Won't let me in and shuts the app down. Anyone else having issues? Have they just pushed an update or something?

watercooledman · 30 Aug 2021 at 17:44

Have you tried logging in through browser

MrZippo · 30 Aug 2021 at 17:44

Scam said:
Running a Xiaomi Mi A2 Lite which is fully up-to-date (Android 10, 1 July 2021). Tried to use my Santander app today for the first time in about a week and it's complaining that it thinks I'm rooted, or have unsafe apps installed or something Won't let me in and shuts the app down. Anyone else having issues? Have they just pushed an update or something?

All working fine for me on my OnePlus 8pro

watercooledman · 30 Aug 2021 at 17:48

Uninstall the app and reinstall

Hasnath · 30 Aug 2021 at 19:55

Works fine on my pixel 3, does the Xiaomi run the latest play services?

Orcvader · 31 Aug 2021 at 09:46

Use this app to check if SafetyNet is suddenly failing on your phone: https://play.google.com/store/apps/details?id=org.freeandroidtools.safetynettest&hl=en_GB&gl=US

Banking apps requires this to pass so if it fails, they will refuse to work.

Just to make sure, you're not rooted and bootloader on the phone is still locked right?

Scam · 31 Aug 2021 at 22:22

watercooledman said:
Uninstall the app and reinstall

Thanks. Seems to have done the trick. Random..

Cheers for the link @Orcvader but no, not rooted or anything..

Orcvader · 31 Aug 2021 at 23:07

Scam said:
Cheers for the link @Orcvader but no, not rooted or anything..

Don't need to be rooted for SafetyNet to fail, sometimes a dodgy phone update could accidentally kill it. But as long as it passes, then you'll know it's the phone not at fault.