Sapphire Nitro+ 6900xt crashes

[dan6900xt]

Hi Everybody,

I have a problem with my GPU Sapphire Nitro+ 6900xt, that crashes in stress situations (and not only). I just built a new pc, and every piece is new, at the end of the message you can find my config.

So to go more in details, I was trying to simply benchmarck the card with Heaven, and I did not seem to have encouraging results. I was initially having troubles in doing it in every setting except at low quality, where it went smoothly. As soon as I put the settings up to medium, the screen would go black after few minutes and the whole computer rebooted.

I tried to remove drivers with UDD and then I installed them again and I connected the GPU to the PSU via three different cables (before there were two cables only), and after these changes nothing different happened, the GPU was still rebooting the whole PC when set on medium quality;
however, for whatever reason, after few hours I tried again (changing nothing) and it eventually seemed to be able to run a benchmark with either low and extreme quality. The average quality is ok, apart from the fact that at some stages the screen becomes completely black and once is on again, the benchmarking is still going while the whole AMD program crashes.

From times to times I also seem to get BSOD with different errors every time.

I then tried to play a simple videogame, which only required around 50% GPU but the game caused a crash of the whole pc again.

I don’t understand what kind of problem could be, and it is so frustrating, what would you suggest me to do to try and fix it?



SPECS:

Mobo: Gigabyte Aorus Z690 Elite

PSU: Corsair HX1000 W modular

CPU: Intel I5 12400

CPU FAN: Stock intel Fan

Ram: 16gb DDR5 Kingston 4800Mhz

GPU: Sapphire Nitro+ 6900XT

OS: Win 10

Everything has not been overclocked and is running as it comes out of the box, as I want to get stability first (when will it happen), and then try to move something around

EDIT: I decided earlier to test my memory with windows memory diagnostic tool and produced a rather interesting result. The test showed an hardware problem, but did not specify what kind of error. I opened my PC and found my only stick of Ram on my third slot. Even more interesting when I found that on my first slot the PC will not boot at all, but will just stay with the fans on. However, on my second slot it starts and seems to work fine at the moment.
I need to do another memory test now, and see how it goes, hopefully that's it!

 

[LtMatt]

This KB article should help you narrow down the cause of your instability issues, be it the GPU or something else as this is a brand new system with multiple new components. Troubleshooting Tips for Resolving System Stability Issues | AMD

 

[Marak]

It does sound more like a memory issue than a gpu one so hopefully you have sorted it.

From the sounds of it you just have a single ram stick and I would expect it to work fine in any slot. But your motherboard manual should tell you which slots to use for amy configuration.

 

[Wrinkly]

Remove the 6900XT and test the system with the integrated graphics. My Z690 arrived with a faulty memory channel, which OCuk sorted within a couple of days with a new board. RAM would only work in channel B, slot 1 & 2. You can check via reddit etc. but I'd imagine the system should work with the RAM in any slot, but will only be optimal within the correct slot for one stick. The ASUS boards have memtest built in as a BIOS option, perhaps your board does also?

 

[dan6900xt]

All solved. After inserting the ram in the correct slot, there have been no more crashes. Thank you so much to everybody

 

[varkanoid]

Does DDR5 not need to be in dual channel like DDR4 ?

 

[Wrinkly]

Does DDR5 not need to be in dual channel like DDR4 ?

DDR5 has 2 channels per stick -

 

[varkanoid]

DDR5 has 2 channels per stick -

I was just wondering why the OP was only using 1. Odd choice for building a new PC.

 

[Wrinkly]

I was just wondering why the OP was only using 1. Odd choice for building a new PC.

DDR4 has one channel per stick, DDR5 has 2. So you can get away with 1 stick. The price of DDR5 being what it is, it's not a bad choice for now. It's also worth planning to only use 2 sticks if you wish to go above 4800 speeds even though motherboards have 4 slots.