Sapphire RX 5700 XT NITRO+ SPECIAL EDITION owners - Are your fans faulty ?

[Brizzles]

Hi all.

After some feedback from owners of this card regarding the ARGB fans.

History ;

Card 1 : Purchased early Feb this year - Developed faulty fans March 1st

Stuck red rgb on 1 fan


March 6th this had spread to 2 fans and random blinking, at which stage i was advised by Sapphire that it needed RMA as the card itself maybe faulty.



OK, faulty cards happen, so no major issue - i thought

Card 2 : I purchased brand new one to avoid RMA delays on March 6th

Yesterday one of the fans started to fail


I am either astronomically unlucky to have 2 develop the same problem, or there is an issue with the cards themselves.

Anyone else having issues with theirs ?

 

[Space Monkey]

Hi all.

After some feedback from owners of this card regarding the ARGB fans.

History ;

Card 1 : Purchased early Feb this year - Developed faulty fans March 1st

Stuck red rgb on 1 fan


March 6th this had spread to 2 fans and random blinking, at which stage i was advised by Sapphire that it needed RMA as the card itself maybe faulty.



OK, faulty cards happen, so no major issue - i thought

Card 2 : I purchased brand new one to avoid RMA delays on March 6th

Yesterday one of the fans started to fail


I am either astronomically unlucky to have 2 develop the same problem, or there is an issue with the cards themselves.

Anyone else having issues with theirs ?

Can I ask what software you are using to control the fans colours, and are they sync'd with the rest of your PC?

I can check tomorrow for you on mine, at the moment it's running in default mode and no software is loaded on.

 

[Brizzles]

Hi, just running the standard TriXX software from Sapphire, so not synced.

You'll need to switch to a static white/yellow colour, as a stuck red rgb won't show on a lot colours.

Would be great to get some feedback from others , thx

 

[Space Monkey]

Hi, just running the standard TriXX software from Sapphire, so not synced.

You'll need to switch to a static white/yellow colour, as a stuck red rgb won't show on a lot colours.

Would be great to get some feedback from others , thx

I'll give it a go and let you know

 

[Space Monkey]

Hi, just running the standard TriXX software from Sapphire, so not synced.

You'll need to switch to a static white/yellow colour, as a stuck red rgb won't show on a lot colours.

Would be great to get some feedback from others , thx

Also, what bios are you on, as it has 2, have you changed that to check?

 

[Brizzles]

Also, what bios are you on, as it has 2, have you changed that to check?

It's in the default left position ( performance mode ).

Changing bios has no effect on the fan issue

 

[Space Monkey]

It's in the default left position ( performance mode ).

Changing bios has no effect on the fan issue

Looks like there's a little bit of purple on each of the fans, maybe it'll get worse, maybe not? Looks like it's a design fault then?

 

[Brizzles]

UPDATE;

So more rgbs failing now, this is following the pattern of gradual failure in the first card ;

15/4/20 - random green rgb stuck ( doesn't show up well in photo )



Today 19/4/20 ; random Blue rgb next to the green one

 

[Space Monkey]

So I've got this to look forward to

 

[Brizzles]

So I've got this to look forward to

Hope not, but possible