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Sapphire RX 6800 XT Pulse Crashing with Ray Tracing enabled?

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Just wondering if anyone is facing the same issue, as now should be more people around with the same Sapphire card or other brands.

The card works fine in every other scenario. No temperature issues, as I'm able to check on HWInfo, AMD Software and AIDA64. Core always under 70C, Hotspot never pass mid 90s.
The card is running stock, only boosting on its own.

The issue is when trying to run any benchmark with Ray Tracing or simply enabling Ray Tracing on any game, straight black screen, them back to Windows.
The issue happened on Windows 10 and 11.
Also, happened with the Asus X570-E + 3900X and now MSI Z690 Tomahawk DDR4.
Tried to run the RAM at minimum speed, also at 3200 (XMP for the 8Pack 3200). Same issue.

Searching around, few reports about the 6800XT crashing, but even reinstalling Windows and reinstalling properly (DDU) the driver, same issue.

Any ideas?
 
Another possibility is spikes from the gpu triggering the protection on the psu. Not easy to assess I know unless you have a spare psu about of the right wattage
 
ASMB said:
Another possibility is spikes from the gpu triggering the protection on the psu. Not easy to assess I know unless you have a spare psu about of the right wattage
Click to expand...
Just to give a bit more detail about the black screen, it doesn't return any error code, or even driver timeout.
I would consider that but the PSU is only months old and has powered a 3090 without issue and also a screamer 6900XT Red Devil (coil whine). PSU is a Seasonic Focus 850 Platinum).
Just to avoid any more variables, not even using extension cables.
Also, no overclock on the CPU.
Some forums people mentioned maybe some higher GPU demand using Ray Tracing, but even if I cap the FPS, which would leave the card far from the 100% usage, simply enabling Ray Tracing causes it to crash.
Happened using the last 3 drivers (only noticed now because never really bothered with Ray Tracing, only when tried to run some benchmark to check temperatures after adding front mesh on the O11D Evo case.
Anyway, will be away for a week now, but may try when back, if no other easier to do suggestion pops out.
Or simply don't bother with Ray Tracing. :D
 
ASMB said:
Another possibility is spikes from the gpu triggering the protection on the psu. Not easy to assess I know unless you have a spare psu about of the right wattage
Click to expand...

He could halve the clocks in the drivers, which will pin the voltage down too.

I suppose it is possible the ray tracing hardware is broken (it has separate cores doesn't it?), but that seems unlikely?

Are you running any other features in the drivers? Does it run different apis, like vulcan?
 
Some Seasonic PSUs have had issues being overly sensitive and tripping prematurely, so that's one thing to keep in mind. Not sure what games you've tried but there have been issues along the way since AMD enabled RT on their cards, some more bizzare than others. Cyberpunk used to crash very predictably before the latest patch when enabling RT AND the CAS filter (and now if you use FSR + dynamic res), WD:L would also be very crash prone with RT enabled, but has been solid for the past 6 months, etc.

I would say the first year of RDNA 2 had clear issues with RT but now I haven't really had any issues with RT on my RX 6800 for at least the past 6 months.
 
I have a Sapphire 6800 XT Nitro+ and have had no issues with RT (i7 8700K system then Ryzen 5900X with a 7 year old EVGA 850W G2) running in Windows 10.

As others have suggested testing another PSU would be a good first step if you have access to another. The Nvidia cards are worse for transient spikes IIRC so having run a 3090 would suggest it's not that but could still be a quirk. Are you running any CPU or memory overclocks? If so could be worth disabling them to eliminate the possibility they're interfering.
 
I used to have this exact problem on my 6800xt,I was convinced the rt shaders were broken as it went on for weeks. With no cause but running anything with raytracing and no cure. In the end I reset windows and installed the drivers from fresh and it stopped. I'm sure @LtMatt remembers me whingeing at me when that happened over a year ago.

Hope this helps, maybe just a DDU of all the amd drivers with a reinstall and direct x, and chipset drivers etc will do it without needing to reset windows.
 
Illuminist said:
I used to have this exact problem on my 6800xt,I was convinced the rt shaders were broken as it went on for weeks. With no cause but running anything with raytracing and no cure. In the end I reset windows and installed the drivers from fresh and it stopped. I'm sure @LtMatt remembers me whingeing at me when that happened over a year ago.

Hope this helps, maybe just a DDU of all the amd drivers with a reinstall and direct x, and chipset drivers etc will do it without needing to reset windows.
Click to expand...
Sadly I’m away for the week now, but will try a clean install next week and see how it goes.
What I find strange is that, even pushing the card to 100%, no issue, as long Ray Tracing is off.
But turning on Ray Tracing even with the card at 40 or 50% will cause an instant crash. Then back to windows and system back sluggish, until restart.
 
Before going to the extent of reinstalling Windows I would make sure you get the latest Optional Drivers currently 22.4.1 and install these and tick clean install during installation.
 
CuriousTomCat said:
Have you daisy chained the power connectors or used a separate cable for each?
Click to expand...
Separate cables.
Asked my brother to return the card to Overclockers while I’m away. They identified a fault, I assume, as the card was sent back to Sapphire for repair or replacement. Meanwhile will have to rely on the PS5 for games.
Thank God the 12700k have integrated video.
But back to the issue, will have to wait Sapphire and see if the problem persist. Less than 3 months with the card, barely used.
 
Scougar said:
Are we still going on about RT in the first gen AMD ray tracing cards? oh lord. If anyone bought any of these for RT, in my opinion, they're an idiot. They are AT LEAST a generation behind Nvidia for that, and only worth buying for conventional graphics.?
Click to expand...
 
I really don’t care for Ray Tracing, even when had the 3090. The only reason I was looking for a solution or explanation about the issue is because of it is a hardware issue, and is isolated to my card, I rather sort it out under warranty as I don’t have the tools to know how far the issue will affect other areas of the card.
Idiot would be someone who assume I care about Ray Tracing performance.
It was explained in plain English, and even being my 3rd language, I assume other users understood the issue I explained.
I assume you don’t understand the difference between poor/low performance and straight out crash.
If I have to explain that to you, I rather claim back my taxes used to pay for the school you supposedly attended.
 
Drumroll said:
I really don’t care for Ray Tracing, even when had the 3090. The only reason I was looking for a solution or explanation about the issue is because of it is a hardware issue, and is isolated to my card, I rather sort it out under warranty as I don’t have the tools to know how far the issue will affect other areas of the card.
Idiot would be someone who assume I care about Ray Tracing performance.
It was explained in plain English, and even being my 3rd language, I assume other users understood the issue I explained.
I assume you don’t understand the difference between poor/low performance and straight out crash.
If I have to explain that to you, I rather claim back my taxes used to pay for the school you supposedly attended.
Click to expand...

I suggest you spend a little more time on that third language as I made no mention of performance.
 
Being one generation behind on Ray Tracing shouldn’t equal to instant crash.
If I were to complain about big impact on performance when Ray Tracing is turned on, fair enough. Anyone knows how punitive Ray Tracing is on AMD cards, to same extend as bad as was on 2000 series Nvidia. The 2080 would deliver very poor performance with Ray Tracing on, despite being one of the marketing selling points of the 2000 series cards. what I asked the others users was regarding instant crash.
that would be either software related or some issue with the chip/card.
Other users had the decency to suggest reasonable tests, some which I performed earlier, some that I couldn’t as the card has been returned to the manufacturer now.
Your comment doesn’t help anyhow, doesn’t add anything to anyone using this forum.
If I were to behave in the same shallow way, I would spend all day on watercooling section calling people idiots for spending hundreds of pounds watercooling hardware when there isn’t much to gain, specially considering the financial cost of it. But as I’ve done before, I’m not an shallow idiot and understand other factors as looks, hobby, noisy levels and hardware longevity.
I only hope Sapphire doesn’t return and say: you Ray Tracing compatible card can’t run anything with Ray Tracing enabled. Even for tests.
 
Drumroll said:
Sadly I’m away for the week now, but will try a clean install next week and see how it goes.
What I find strange is that, even pushing the card to 100%, no issue, as long Ray Tracing is off.
But turning on Ray Tracing even with the card at 40 or 50% will cause an instant crash. Then back to windows and system back sluggish, until restart.
Click to expand...
Exactly the same thing I had, exactly
 
Do AMD do hardware RT? Or is it all software based via brute force?

If the latter then it’s likely to be a driver issue, no?
 
Just to add to it, had a RX6900 XT which was fine on Ray Tracing. The only issue was excessive coil whine. The expected hit on performance, but no crash.
Found this, which may stir up even more what the issue is:
https://www.hardwaretimes.com/why-a...on-rx-6000-a-comparison-of-ampere-and-rdna-2/

If the process is via hardware, but not dedicated hardware solely and exclusively for it, O assume the software somehow is causing the issue.
Illuminist said:
Exactly the same thing I had, exactly
Click to expand...
Have you tried RMA or simply ignored Ray Tracing?
 
Drumroll said:
Just to add to it, had a RX6900 XT which was fine on Ray Tracing. The only issue was excessive coil whine. The expected hit on performance, but no crash.
Found this, which may stir up even more what the issue is:
https://www.hardwaretimes.com/why-a...on-rx-6000-a-comparison-of-ampere-and-rdna-2/

If the process is via hardware, but not dedicated hardware solely and exclusively for it, O assume the software somehow is causing the issue.

Have you tried RMA or simply ignored Ray Tracing?
Click to expand...
As I said in my prevoius post, I ended up resetting windows with a clean install of chipset drivers and then gpu drivers and it solved it completely.
But a ddu and chipset and driver install may solve it without a windows reset
 
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