Saving files shows as 0kb

ovia

ovia

ovia

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Joined
10 Jan 2005
Posts
551
Location
Trowbridge
Hi all,

This is a work related issue.

Could some of you knowledgable people help me out here?

One of my colleagues is having problems saving new documents onto the shared area. Everytime he tries to create a new document onto the shared drive it creates the image of the document being there, but does not save any of tha data. For example he can create a word document, when he tries to save/tansfer it onto the shared area it creates the image but does not save any of the text and so the size of the document shows as 0kb.

Does anyone have any ideas as to what is causing this? It is not permissions as I have checked them already.

Shared area is windows 2000 and desktop is windows XP.

Your help would be appreciated as this is a really annoying bug.

Thanks
 
have you tried different documents or is it only with word?

you say you've checked the permissions, thats fine but what are they set as?


edit: have you tired to transfer the documents via dos? (just to check windows)
 
Last edited:
I have had the user try various documents including word, excel and powerpoint. I have not tried none office based documents as yet.

The permissions are full modify permissions minus full control and take ownership permissions. They are based on permission groups and it is only affecting 1 user with that group, not the whole group, so I know its not the permissions unless for some reason they have not been resolved correctly.

I would post a screenie of it but work system wont allow me to access image hosting sites :S
 
ovia said:
I would post a screenie of it but work system wont allow me to access image hosting sites :S
Click to expand...


Gash :rolleyes:

Personaly I'd try doing it in dos, map a drive to the loaction that then give it a go. - try and narow down what works and what doesn;t.
 
Had something very similar at work last week. I wasn't the one who fixed it but it WAS down to permissions.
 
Has it only just started, or has it been doing it for a while?

If it's just started, it's possible that when he logged in, it didn't pull all the authentication details from the server properly (I'm assuming you're on an Active Directory setup, or similar, here).

Try Start -> Run -> gpupdate /force, then restarting when it prompts him to - this should pull down all the computer/user permissions/group policies again (again, assuming you're on AD) and then reboot, making him log on again.

If it's been going on for longer, I'd double-check permissions, both Sharing permissions and Security permissions (again, assuming AD), to make sure there's no conflicting permissions.

It sounds to me like it's set to allow creation, but not modification (which would explain the creation of 0kb files - then it tries to modify, but says "oi, no!"
 
If it was set for creation that should still work as you would be, originally, creating a new file and not modyfying it. Can you try doing this on Wordpad and seeing if it saves, if it does it points you in the right direction.

Are you using quotas? Normally you would get warning messages about this though I'm sure you could suppress them.

Also can you copy a document from that file area to the PC, rename it then copy it back? Does this work?


M.
 
Is this with Office 2007 by any chance?

We had a major problem with Mcafee AV and .docx files etc. The issues was that we were blocking xml and as docx is based on this the contenets off the files were being stripped.

We also had another similar issue which was again caued by AV software.
 
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