scanning settings help

bicolormoth · 24 Dec 2025 at 16:07

i am trying to get our printer/scanner to recognise the PC. it says (on scanner) 'no PC connected' but it is, it just doesn't redcognis it. it says to open the windows software on the PC and select scan settings. nothing i can see has helped. i can make a scan vis devices manager.

bicolormoth · 1 Jan 2026 at 15:52

RavenLunatic said:
How is it connected USB or Network?

also what model of printer/scanner are you trying to use?

HP6950 OfficeJet - USB

when you select 'scan' on the scanner you can select 'scan to pc' from a list it used to show 'Brian's PC' in the message window on the front. now it shows 'no pc connected' , but the pc is connected. i can use device mnager to tell the printer to make a scan, so it is definitely connected. now, the PC itself was replaced some time ago and i am wondering if the new PC has not been set up properly and thats why the printer is not 'seeing' it. maybe i need to do a re-install of the HP Software (?) sorry for the rambling layman's terms, its a bit beyond me.

bicolormoth · 1 Jan 2026 at 18:18

now sorted.

bicolormoth · 1 Jan 2026 at 20:50

RavenLunatic said:
What was the solution?

i used the cd-rom disk that came with the printer and re-installed the HP software. going through it step by step revealed that a couple of steps had been missed out before. i set up a wireles connection, using the printer's i.p. address and selected a setting that had been missed out that allows the pc and the printer to talk to each other, can't remeber what it was called but it was quite obvious. now the printer recognises the PC and sends any scans directly to the PC's Documents folder. easy peasy