Scratched BenQ

Itose · 18 Apr 2012 at 18:05

Hey guys...I recently made my first purchase with OCUK and the order arrived yesterday (GTX680 & BenQ G2450HM 24) Unfortunately the monitor has a hairline scratch on the top left and a dead pixel just off centre. What are my rights on this? Can I RMA the item? I'm confused as to who I must contact looking at the support page...OCUK or BenQ directly?

Extremely happy with my card, but being a bit pedantic the monitor bothers me a bit, thanks for any help.

Alfie · 18 Apr 2012 at 18:18

If you are not happy with the condition of the goods within 7 working days of receipt you are entitled to a full refund. That is due to distance selling regulations. You will have to pay for return postage and live with the guilt of inconveniencing OCUK but it is your right as a consumer. Hope that helps.

Itose · 18 Apr 2012 at 18:28

Alfie said:
If you are not happy with the condition of the goods within 7 working days of receipt you are entitled to a full refund. That is due to distance selling regulations. You will have to pay for return postage and live with the guilt of inconveniencing OCUK but it is your right as a consumer. Hope that helps.

Right okay...I'll give them a ring tomorrow then and see what they say. Not looking forward to the P&P costs mind you. It's a shame because apart from the aforementioned problems the monitor is perfect for my needs.

.Griff. · 18 Apr 2012 at 18:32

Forget DSR.. The monitor is damaged so it needs to be RMA'd. OCUK will refund the postage costs if they're under a certain amount.

Itose · 18 Apr 2012 at 19:02

.Griff. said:
Forget DSR.. The monitor is damaged so it needs to be RMA'd. OCUK will refund the postage costs if they're under a certain amount.

Right okay, is the fastest option to ring them or use an online RMA form?

.Griff. · 18 Apr 2012 at 19:39

I've used the RMA form a few times now and it's been fairly quick but if in doubt just give them a call.

Alfie · 18 Apr 2012 at 19:47

.Griff. said:
I've used the RMA form a few times now and it's been fairly quick but if in doubt just give them a call.

Yeah OCUK RMA is pretty good. It's so fast via online I'd not bother calling in case there's a queue

tipsy · 18 Apr 2012 at 23:18

just incase you want to send stuff back interlink express are great and for a first order with them they give you £5 off. I sent my monitor back to ocuk before xmas for £14 fully insured

Itose · 19 Apr 2012 at 12:58

tipsy said:
just incase you want to send stuff back interlink express are great and for a first order with them they give you £5 off. I sent my monitor back to ocuk before xmas for £14 fully insured

Well I just gave them a ring and they're going to send someone to pick it up, presumably since it's an RMA...service seemed speedy, was on the phone for all of 30 seconds.