Hi,
Recently had my 2016 Macbook Pro Retina in for a battery replacement due to the recent battery recall, and when I got it home from the Apple store I noticed a number of surface scratches and a deep scratch about 2cm long.
When I dropped it off it was imaculate even the guy who booked it in commented how new it looked, I have a copy of the booking in form where it states "As New". Unfortunately due to plans later in the day I did not spend the time checking it over in store, kinda regret that now although I never thought id get it back in worse condition than when I dropped it off.
I have contacted apple support who have booked it in again at the same store, just wondering if anyone has experienced anything like this? Just a bit concerned its a wasted trip if they claim I scratched it and wont do anything about it!
Thanks.
Recently had my 2016 Macbook Pro Retina in for a battery replacement due to the recent battery recall, and when I got it home from the Apple store I noticed a number of surface scratches and a deep scratch about 2cm long.
When I dropped it off it was imaculate even the guy who booked it in commented how new it looked, I have a copy of the booking in form where it states "As New". Unfortunately due to plans later in the day I did not spend the time checking it over in store, kinda regret that now although I never thought id get it back in worse condition than when I dropped it off.
I have contacted apple support who have booked it in again at the same store, just wondering if anyone has experienced anything like this? Just a bit concerned its a wasted trip if they claim I scratched it and wont do anything about it!
Thanks.