Seagate RMA

Strepsils · 10 Aug 2010 at 15:02

Hi guys, I'm going send in my seagate hard drive for RMA, very noisy starts screaming when under high load quite distressing when watching movies

anyone had this sort of experience before? how long did it take seagate to send in a new hard drive

xb8browney · 12 Apr 2011 at 21:48

Thread bump

Send my drive off tomorrow, how long does it take?

Werewolf · 12 Apr 2011 at 22:26

The last time I sent a seagate drive off, it was replaced pretty much by return post.

IIRC I sent it to the UPS depot in the UK (can't remember where, just that rather stupidly you enter your country on the RMA and it gives the top 3 or 4 RMA locations that are in mainland Europe

), they received it the next day, and I think the replacement was either sent out the same day they received the faulty drive at the RMA address, or the next day via courier.

LizardKing · 12 Apr 2011 at 22:34

Turned a laptop drive round in 5 working days, cant really complain at that

xb8browney · 12 Apr 2011 at 22:44

Werewolf said:
The last time I sent a seagate drive off, it was replaced pretty much by return post.

IIRC I sent it to the UPS depot in the UK (can't remember where, just that rather stupidly you enter your country on the RMA and it gives the top 3 or 4 RMA locations that are in mainland Europe), they received it the next day, and I think the replacement was either sent out the same day they received the faulty drive at the RMA address, or the next day via courier.

I thought that might be the case with the whole UPS thing.

Cheers guys.

Baldbloke · 13 Apr 2011 at 00:04

7 to 10 days if I recall correctly. They sent refurbished one back in it's place. I decided to test it using thier own hard disk testing utility and it failed. Returned that one. Same happened with next drive. Returned that. Third drive, same thing. Didn't bother to send 3d drive back. TBH, and with hindsight, I think the utility prog was the problem and not the replacement drives. The drive I kept is working fine.

Buchanan0204 · 13 Apr 2011 at 01:29

Baldbloke said:
7 to 10 days if I recall correctly. They sent refurbished one back in it's place. I decided to test it using thier own hard disk testing utility and it failed. Returned that one. Same happened with next drive. Returned that. Third drive, same thing. Didn't bother to send 3d drive back. TBH, and with hindsight, I think the utility prog was the problem and not the replacement drives. The drive I kept is working fine.

Seagate must love you. Sending back working drives.

Werewolf · 13 Apr 2011 at 01:49

Buchanan0204 said:
Seagate must love you. Sending back working drives.

If their own utility program is reporting an issue I don't think they could complain - they themselves tell you to check drives you think might have a problem with the utility.

janp · 13 Apr 2011 at 11:28

I've probably returned around 100 Seagate harddrives in the last 5 years at my workplace, usual turn around of 5-7days. We've never received a faulty replacement from them. Can't really fault the service!

Baldbloke · 13 Apr 2011 at 17:42

Buchanan0204 said:
Seagate must love you. Sending back working drives.

The original drive sounded like a cement mixer and clearly presented data transfer problems. It was indeed faulty. Did you read the bit about the Seagate utility being the suspect? One would have to conduct tests such as I did to come to a reasonable conclusion. That conclusion was the Seagate utility may be the culprit.. And remember, the replacement drives were labeled as "refurbished". They certainly warranted checking.

Edit: And I do think Seagate gave a good service re the RMA (s). Not knocking thier attempts to keep thier customer happy.