Seasonic RMA experience

[drakioned]

Thought I'd post about a recent SeaSonic RMA experience, this was a Seasonic SSR-550FX with 10 years warranty.

I'm not the original owner of this, original sale June 2018, and bought by me in March 2024.

Timeline:

August 4th - raised RMA request on Seasonic's website, writing that I tried to swap the PSU to a known working machine and it still didn't work
August 4th - 6 hours later on a Sunday morning, they accept the RMA and send me details as to where to post it
August 4th - I drop it off with Evri
August 7th - Evri tells me there is damage to the parcel... it wasn't insured and I thought I'd be SOL... I contact them to tell them to deliver anyway
August 9th - Evri claims delivery
August 13th - Seasonic sends email saying parcel received
August 13th - 2 hours 40 minutes later, Seasonic advises replacement on the way. They give me a FedEx tracking number.
August 13th - 2 hours later, FedEx has the parcel. It's in Germany, with an expected delivery date on Monday.

So far, kind of impressed.

 

[drakioned]

So you did not have to provide proof of purchase, just serial number?

I did, but it was proof of purchase under a different name, to a different address

 

[drakioned]

Nice to hear a good rma experience for a change

Yeah, I was genuinely impressed.. like, I had previously generally regarded as Seasonic as "too rich for me" and only bought it because it was a reasonable price preowned, but this experience has really sold me on them.

 

[drakioned]

Well, it's here.



I got upgraded from 550 to 750.

 

[drakioned]

The PSU is installed and the machine is working fine.

I'm super impressed and probably will go with Seasonic for my next build.

 

[drakioned]

Seasonic are ok if you have money to burn You can get other brand power supplies that are Seasonic made for less, or just buy something from CWT i.e. Corsair. Think they still have UK RMA ? Used to be in Bolton.

Well, the point was that I was impressed by their after sales service. If I went with a different vendor, I'd get a different after sales service.

 

[drakioned]

This is great to hear seeing as not to long ago I bought the Seasonic Focus GX 1000W. I must admit the cables that come with it are quality.
At least I know in the future I should be sorted on the PSU front. Probably not so much on the Asus parts

yeah, I used to be not very fussy about PSUs as long as they are 80+, but this has been really impressive for Seasonic and I am probably a convert