Seasonic RMA, what cables have to be returned? Is there a Seasonic rep on the forum?

JasonM

JasonM

JasonM

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I have two Seasonic PSU's to return, G550 and a Platinum X 660.

Seasonic have accepted the return on both PSU's however i'm not fully sure what cables should be included in the RMA.

Should I also include 3 pin power cables for example. Worse I own a number of Seasonic PSU's and I might have an issue matching up the exact cables that came with each unit.

Can anyone offer any advice, or even better is there any Seasonic rep on the forums?

Failing this does anyone have a UK phone number for Seasonic RMA, when I checked the only numbers I could find were aboard.
 

JasonM

JasonM

JasonM

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On the Seasonic RMA email it says to include original DC cables.

I do have an email address for Seasonic RMA, and i'm going to email them to double check.

My issue was I own quite a number of Seasonic PSU's, so I can't be sure i'll be including the correct DC cables for return. If they really want the cables best I can do is go on a review site just as JonnyGuru and try and match cables to pictures from a review site.
 
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JasonM

JasonM

JasonM

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Well thats impressive!

In under 4 hours (and on a Sunday), Seasonic have confirmed by email they can test without cables. So I only have to return the actual PSU's now, so this is good!
 

JasonM

JasonM

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Just an update on this, RMA went fine, Seasonic sent me two new PSU's in sealed new box's. They actually upgraded the P660 for a P760 as I presume P660 is not produced any more.

PSU's came from Germany, and they put extra UK mains plugs in box, this is despite not sending back any cables. Seasonic were very sympathetic to my original problem of not being able to match original cables up, and when I explained the original cables were in use and I already swapped out the faulty PSU's with new Seasonic Units they let me keep all the cables. But it's all good, as I have loads of spare DC cables now.

BTW Seasonic DC cables are compatible with XGold, G Series, P series, only exception I have found is I also own a very early XGold from 2009, and that had a change on the motherboard PSU connection compared to later PSU's. Anyway it means if you can't find the cable you need from one PSU box you can take it from another PSU box.

But yes everything fine, tracked by FedEx on return, boxed well on return, and Seasonic have a portal that says status of testing stage so easy to know where your up to.
 
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