Seasonic = Superb customer service

AWPC · 23 Apr 2015 at 20:13

PSU I bought from OCUK just over 2 years ago was failing so I had to to raise an RMA direct with Seasonic & send to someone in the UK to test it then a few days later I got a brand new factory sealed unit from Germany.

Whole process tool about 7 working days. Seasonic is on this experience a company I will buy from again as long as they offer such superb service

The Seasonic RMA customer service staff replied to all my emails within a few mins as well :eek:

waspy88 · 23 Apr 2015 at 21:34

Thanks bud, I was looking for a New PSU too. You couldn't have posted this at a better time

AWPC · 24 Apr 2015 at 07:19

waspy88 said:
Thanks bud, I was looking for a New PSU too. You couldn't have posted this at a better time

NP hope you have the same positive experience

pastymuncher · 24 Apr 2015 at 09:57

So it should be for the price premium you pay for a Seasonic psu.

MasterOC · 24 Apr 2015 at 10:34

Have a m12II 850w sat in its box that I replaced with a 1200w superflower because the fan bearing was dieng a death . Will get it shipped back to them and used in my htpc then now , thanks the this little piece of info

Ace Modder · 24 Apr 2015 at 16:13

AWPC said:
PSU I bought from OCUK just over 2 years ago was failing so I had to to raise an RMA direct with Seasonic & send to someone in the UK to test it then a few days later I got a brand new factory sealed unit from Germany.

Whole process tool about 7 working days. Seasonic is on this experience a company I will buy from again as long as they offer such superb service

The Seasonic RMA customer service staff replied to all my emails within a few mins as well

Was that address in Milton Keynes? A guy called Ray?

AWPC · 25 Apr 2015 at 08:46

Ace Modder said:
Was that address in Milton Keynes? A guy called Ray?

Yep & the new unit came from germany sevice centre ~~but its going back as well when I contact them later today.~~
The new unit it not silent at all (if you use PWM mode on your CPU fan control that is) the faulty one was 100% silent at all times that's why I bought it for the premium price premium quality. New one keeps ramping fan RPM up down I need & paid for 100% silence as PC is on my desk next to me

Update found out why the replacement is not silent you have to set your mobo CPU fan control setting to disabled as auto,voltage,pwm means the PSU fan is also controlled by the same setting.

Must be a new setting on the replacement PSU the old one did not have this the new one is Haswell ready old was was not.

pastymuncher · 25 Apr 2015 at 14:16

Is it one of the bronze units? I have seen plenty of reports of the S12 II/M12 II units being noisey over the past year or so.

AWPC · 25 Apr 2015 at 19:18

pastymuncher said:
Is it one of the bronze units? I have seen plenty of reports of the S12 II/M12 II units being noisey over the past year or so.

No its the Gold model but found its a mobo setting for CPU fan control you need to disable that & manually adjust it otherwise the mobo controller does CPU + PSU at the same time so ramps the PSU RPM up noticeably but disable the mobo CPU fan control setting then its silent as expected!

pastymuncher · 26 Apr 2015 at 14:22

How can a motherboard control the psu fan speed? I didn't even think that's possible.

HACO · 26 Apr 2015 at 15:38

Not up to Corsair's level but still pretty good. I just RMAed a RM650 PSU from Corsair. They now have a UK RMA centre so it's pretty cheap to send stuff there as well. Submitted the support ticket on Monday, RMA was accepted, I sent it the PSU on Tuesday, they got it on Wednesday afternoon. They dispatched the replacement on Wednesday and it got back to me on Thursday. If I had posted it on Monday the whole thing could have been wrapped up in 48 hours!