Security information.

Soldato
Joined
5 Apr 2006
Posts
3,084
Is it just me, or does the sheer amount of this stuff mean it actually reduces security, since you need to write the things down, else get locked out of your services.

The endless codes surely can't help, and are deeply annoying when you can't get things done because you can't remember the letters 4, 12 and 5 of a "Memorable word" since some of the letters had to be replaced with numbers, assuming you even remember what the word was.

I wasn't impressed with O2 when I phoned to have my wap settings sent through to the phone, and was asked to give my security question answer, although they couldn't tell me the question I was supposed to answer, since that wouldn't be secure. The more secure thing was obviously to have me shouting off a string of possible answers to the questions I could have been asked..

It seems stupid when everywhere requires so many different length codes, passwords, passcodes, questions, answers, login numbers, PINs, your banking history, phonecall history, top-up history and family tree, that I'm going to have to resort to writing it all down.. talk about secure.
 
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Even worse is when they ring you and start asking all sorts of questions without any kind of security question, yet if you ring them you have to jump through they're hoops.

If they ring you ask them to prove they are who they say you are, they can't so you just hang up.
 
Charge them for your time. Ask them to verify their identity before you can speak to them. Put them on hold for 30 minutes.. come back to the phone and tell them "your call is important to us" then put them on hold for another 10 minutes.
 
This is why I can't wait for bio metric readings. But it'll be ages until that happens for cards and online purchases/accounts.

Oh and If I recive a call you can't get them to verify. I just say I can't guarantee your you. So I'll phone back using the normal number.
 
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