Sellers internet got cut off too early

Nick1881 · 2024-11-20T18:08:47+0000

So me and my partner are buying a house together. I cancelled my VM as it's not available at the new address. My girlfriend has Plusnet 300Mb fibre at her house in contract, they said they could move it to our new address for a fee. But they said if we took a new contract they would waive the fees. So we signed up for 1Gb at the new address and gave them the date we are moving in, 2nd December.

However today my girlfriend got a call from the estate agents that the sellers Sky internet has been cut off already. Apparently Sky are refusing to compensate them and apparently we will have to compensate them?

I don't see how this is our issue, surely Plusnet have acted way too early and it's more than likely their fault.

What do we do in this situation?

Nick1881 · 2024-11-20T18:13:12+0000

Rob_B said:
We had the same, plusnet cut us off a week early. I wouldn't know the legal answer (solicitors would have seen this before) but I got plusnet to pay for a 4G dongle, airtime and also a months charge as compensation

My partner said she called Plusnet twice and they have said it's not their fault. I will be calling them tomorrow, but the account is in her name.

Nick1881 · 2024-11-20T18:24:58+0000

Caged said:
They're not going to pull out of the sale over it, and you owe them nothing. You gave Plusnet a date you were moving in, this would have sent a notification to Sky with the date on and they'd have had the chance to speak to Sky if the date was too soon. If they never got a notification then it's on Sky.

If it's disconnected because it's actually migrated to Plusnet then they can plug the Plusnet router in and use it.

It's crazy that they just cut it off without telling them at all.

Nick1881 · 2024-11-20T19:38:23+0000

I'm going to see if my girlfriends internet is still working, I'll find out when she gets home from work.

Nick1881 · 2024-11-20T21:51:28+0000

Thanks guys.

My girlfriend is really worried about it and thinks she's caused it and messed up. I'm trying my best to convince her that this isn't her fault and she hasn't done anything wrong.

My mate described her as the opposite of a Karen