Sending back things from another website.

WarmPeas

WarmPeas

WarmPeas

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Hello everyone i used to be a big user of a website with a big e in its name. I recently spent £400 on new parts to upgrade my current rig. About 20 minutes after i placed the order i thought ohh s*** why didnt i look on overclockers so i looked on here and sure enough it was far cheaper on here that it was on the e website. I decided that i would send an e note and ask them to not send the packages out. This was on a friday at about half 4 and i later recieved an email saying my items have been shipped. I paid for saturday delivery as it was the only time i would be home. It said on my order i had paid for saturday delivery yet on the tracking it wasnt going to arrive untill monday.....


I sent them another enote and heard nothing then on monday while at work i get an email saying that my items have already been sent. It was completly irrelevant to the messages i had sent them. I sent them another message back and had a reply telling me to rma the order. By this time i had of course been home and my neighbours accepted the package for me so they dropped it of. Then i plugged it all in to check on my emails and the message told me to RMA the items but not open them atall they have to be as if they have never been touched. Any ideas on how i can send them back and get a full refund?


Thanks in advance.
 
Firstly, they do NOT have to be as if they are never touched, you have rights under the DSR. You can send them back using parcel2go, parcel monkey etc. Make sure they give you a FULL refund, as you are returning them under the distance selling regulations. They are not allowed to take any processing fees, restocking fees, or the outbound postage, ALL must be refunded. You are responsible for the returning postage cost.

You are entitled to a full refund, regardless of if the items have been opened. Keep us uypdated.
 
Hey man thanks for the quick reply :)

Really :O

I am pretty shocked it is pretty sneaky of them to try and make it out like they cant be touched or anything. I will get right onto it when i get home! :)

Will do
 
As above, thought why did you open them if you had every intention of sending them back? Also, is it really worth the time, effort and grief for what can't be more than a few quid difference after you've paid for returning them?
 
Did you actually build the rig in order to reply by email to say you didn't want the rig? The correct answer to this question is, "No, what kind of crazy person would do that?"
 
[FnG]magnolia;19740624 said:
Did you actually build the rig in order to reply by email to say you didn't want the rig? The correct answer to this question is, "No, what kind of crazy person would do that?"
Click to expand...

I'm sure he didn't ....... really I'm sure even if that seems to be what he's saying .
 
Hello thanks for the reply. Basically yes i did unpack it all, install it all and use the computer. It was only after i did this and was able to get onto the web "Sold my old pc" That i read the email. I want to send back the products as they are not as good as i thought they would be. The graphics card is good but i could have got a much higher spec system from this website.
 
Legally I think you can still send it all back, morally I think you'd have to be a bit of a **** to screw over the company you got the stuff from, especially considering you've actually installed it all (not like turning on a TV and deciding to send it back).
 
I dont see how you could now RMA via distance selling, you are allowed to inspect the items, its supposed to put you on parity to buying in a store what store do you know that would allow you to use them then take them back (assuming they arent broken)

I would chalk this up to experience and learn to research and check prices before you buy
 
robskinner said:
I dont see how you could now RMA via distance selling, you are allowed to inspect the items, its supposed to put you on parity to buying in a store what store do you know that would allow you to use them then take them back (assuming they arent broken)

I would chalk this up to experience and learn to research and check prices before you buy
Click to expand...

Thats the whole point. Under the DSR you do not even need a reason. Imo, its far too weighted in favour of the buyer.

Oh, and Argos. :p.
 
Hahahahahahahahahahahahaha



*Purchase PC online (with no computer, lulwut?)
*Unhappy with purchase after finding items cheaper elsewhere online (with no computer?, lulwut?)
*Assemble rig in order to request an RMA for the parts inside the rig you've assembled just to send the RMA.

Mind=Blown.
 
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