Sharepoint Help/Guides

[modo77]

Hi,

Can anyone recomend me some decent sharepoint guides?

I created a sharepoint site a while ago for work and my team has been using it more and more. And now they are requesting more features which I dont have an idea about

At the moment I am wanting to create a tracker for callbacks to customers. Either in a calender or via email notifications. I also need it to be able to show which of the team has picked up the callback and notify everyone else on the calender/email list.

Help please

 

[modo77]

Basically the team sometimes has callbacks to do for customers when the supervisor who was dealing with an issue it off. So they pass it on to everyone else in the team to do at a certain time.
When the team members get the notification we need them to be able to accept it meaning that they will deal (and only one person can accept it), and everyone else needs to know that its being delt with, so we dont get 2 people doing the same callback. Or no one which is currently happening

Not sure on which version of sharepoint it is (looked all over and can't see where it says) and we use outlook 2007 off an exchange server.

I didn't setup/install the sharepoint, our site was created by our IT department and then its left to my team on how its run. So aside from creating a few pages/libraries I dont know much about it.

 

[modo77]

Cheers.

 

[modo77]

Sorry was off yeasterday, I'm about today.

If its any easier is it possible to change the colours on the calender?
Thinking it might be easier to use the calender. I change the colours red amber green, depending on the status of the callback.