Sounds like a stuck profile to me as well, and you're syncing with G.DMT. I had similar issues with Virgin before, they had locked my configured profile to 7150 despite the fact that I was on an up to 20Mb deal. I eventually had enough evidence of their mistake to convince them, after which I was told that there'd be 14 days of no connectivity to fix it. >_< Left Virgin shortly thereafter.
If you want to try to get your actual phone line sorted, go ahead and do that. I'd speak to your actual broadband provider about the profile you're on though, see what they can do about that. For some reason Virgin told me to keep resetting my modem during the first 10 days of service, which as I realize now obviously told the exchange "issues on line - lower profile". Should've known, really, but they shouldn't have told me that.
If you want to try to get your actual phone line sorted, go ahead and do that. I'd speak to your actual broadband provider about the profile you're on though, see what they can do about that. For some reason Virgin told me to keep resetting my modem during the first 10 days of service, which as I realize now obviously told the exchange "issues on line - lower profile". Should've known, really, but they shouldn't have told me that.
