Shocking rebuild

Soldato
Joined
27 Dec 2003
Posts
18,154
Got this off the MKIV Supra Owner's Forum www.mkivsupra.net

One of the members went to Turbofit to have a full engine rebuild, manual conversion and some general smartening up of the engine bay and these were the results which i just had to share

This is a copy of the email that he sent to Turbofit after the works were carried out...

In Feb my car arrived with you for an engine rebuild, manual conversion and some general smartening up of the engine bay.
The last time it came in to you to have the oil leak sorted I asked for a FULL MECHANICAL CHECK OVER. It has therefore come as a great shock to me to find the following errors listed by TDI who I had asked to carry out a thorough check.


Gear lever insecure - wobbles

Lower gear lever bush is missing

Gear lever itself is secured with a brass wood screw :?

Turbo intake pipe has poor quality welding and a restrictive bend in the centre

Braided breather hose is pinched closed, poorly secured and rubbing on other pipes/wiring/clutch master cylinder

HKS SQV points directly at air filter and will be blowing oil mist over the intake

Several boost/vacuum hoses are loose or blanked off and lying/dangling around the engine bay

Inlet manifold top retaining bracket is missing, meaning that the manifold is not supported by the cylinder head.

Fan shroud is cracked and broken

Rear coolant to heater pipe is poorly secured

Braided fuel hoses from fuel regulator to fuel rail is chaffing on other pipes and wiring

Turbo oil feed is rubbing on oil return pipe work.

Apexi boost solenoid is loose

Coolant over flow tank is a 'red bull can'. :shock:

ECU wiring is connected with multiple bullet connectors

Battery is located and secured with several 'zip ties'. - done by me, as was held down by nothing.

Slave cylinder pipe is poorly bent to fit.

Both gearbox clutch inspection plates are missing, allowing foreign objects to easily get into the bell housing.

Gear lever lower brace bushes are extremely worn - 4-6mm of play.

Fuel filter and fuel lines are poorly secured with 'zip ties' from engine bay to tank.

Serious oil leak appears to be coming from the rear main seal.

Restrictive flow due to welding on the turbo intake scroll.

Waste gate screamer pipe is fixed with only 2 out of 4 bolts.

O/S/F tie rod and sub frame brace are both missing.

Lower inlet manifold support bolt is missing.

Lower section of quick shift is broken.

Paint on the engine appears to have been applied with the engine in situ. Unusual if the engine has been removed for a rebuild?

Appears to have the incorrect oil in the gearbox - current oil smells very burnt.

Gearbox oil is very low.

When I picked up my car there were a few light scratches on the vehicle that had not been there previously.
However there was also:
Damage to the bonnet on the top corners where it was left on the floor. There is now no paint on the corners and there is a 3 inch scratch in the middle of the bonnet.
There were also two major chips behind to o/s door, on the actual quarter panel and there are some drips of primer on the n/s/r quarter.

Over all, after paying in excess of £6500, excluding parts, I do not feel I have received anything like the quality of work I have paid for.
I would like you to respond to this and let me know how you intend compensating me.
I have given you more than a fair chance to put things right on the car but having now lost faith in your level of competence will not be bringing the car back to you.

Please see the photographs I have attached.

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This was turbofits reply

For the person who wrote about handing the money over, this was paid before the rebuild took place and the price was without parts.

Turbofit is (now WAS) a registered trader on the MKIVSupra forums and the feedback was absolutely immense. Build some of the most powerful supra's in the club.

This is there reply to the points raised.

Gear lever insecure – wobbles :Always has been since install in 2006 seems that all the B&M units are like this due to the way they are made and you have to muck around to get them to fit.

Lower gear lever bush is missing :That is not true the bushing goes in between the the fork of the leaver if it was not there the leaver would simply fall out on the floor.

Gear lever itself is secured with a brass wood screw: There was no fixing included in the kit and I used this to hold the plastic bearing in place, I had used it like this since install in early 2006.


Turbo intake pipe has poor quality welding and a restrictive bend in the center: John we used all your original piping.

Braided breather hose is pinched closed, poorly secured and rubbing on other pipes/wiring/clutch master cylinder: This was not pinched when it left us also that route for the piping is common and used by most tuners it does not rub as it does not move that much.


HKS SQV points directly at air filter and will be blowing oil mist over the intake: Again a point of choice these A valve that is triggered by the pressure difference in the manifold and gets rid of this excess air.\r\n\r\nClick here for more info: Blow Off Valve\r\n", "style=\"background: #FFFFCC;padding: 2px;font-size: 10px;\"");" onmouseout=GAL_hidepopup(); href="/vbb/showthread.php?t=35947" target=_blankdump valves are pointed at all directions on cars and there is no problem that I can see with where yours was pointed.

Several boost/vacuum hoses are loose or blanked off and lying/dangling around the engine bay: All the hoses were secured and checked. There are some that are blocked and for the reason that they are on ports that are no longer needed.
Inlet manifold top retaining bracket is missing, meaning that the manifold is not supported by the cylinder head. : This was not there in the first place and quite frankly is a waste of time as it provides no support for the inlet manifold.

Fan shroud is cracked and broken : This I cannot comment on as I did not notice however if you feel that we have cracked it then we will send you another one.

Gearbox bell housing has received extensive damage and re-welded. : This is how my gearbox was from the day I bought the car back in 2004, I had the box out 1 week after I bought the car to fit a new clutch and had it checked and inspected by a very well known gearbox company who told me that the weld was very good and in fact stronger than the original unit, I might also add that I never had any problems with this box from day 1.

Rear coolant to heater pipe is poorly secured. : Again I cannot comment on this as I did not notice.

Braided fuel hoses from fuel regulator to fuel rail is chaffing on other pipes and wiring. : The route for the hose is a standard position and whilst every care is taken to follow the most obstacle free route this is not always possible, also the pipes and wiring all move with together and therefore cannot chaff.

Turbo oil feed is rubbing on oil return pipe work.: Again your original piping was used and again they cannot rub together as they do not move.

Apexi boost solenoid is loose. I cannot comment as I did not see this.

Coolant over flow tank is a ‘red bull can’.: We have used these items a number of times to act as a catch can for the overflow and they are good as a temporary measure until a custom one can be built.

ECU wiring is connected with multiple bullet connectors.: As I pointed out to you in order for me to install the AEM I had to remove some of the items hard wired into the ECU, most of this was on bullet connectors and I left these in place however all the hard wired connections that I completed were soldered in place.
No additional engine oil cooler is visible. Recommended for forged internals and higher boost levels.: we were never asked to fit an external oil cooler and as I recall you were asked if you wanted one by Sam very early on and no answer was received, we do not fit components that are not requested.

Battery is located and secured with several ‘zip ties’. - this has been done by myself as the batt was held down by nothing. I am sure that if there had been a battery clamp in the first place it would have been refitted although I must admit in the rush this could have been overlooked and we will replace if you are sure this item is missing.

Slave cylinder pipe is poorly bent to fit. As this was taken directly off my car and put on yours I am sorry but it is the standard pipe and follows the standard route.

Both gearbox clutch inspection plates are missing, allowing foreign objects to easily get into the bell housing. : Yes john these were left off and are still in Ian’s toolbox when we were looking for the oil leak to make sure that it was not coming from the rear main seal, I will get these and the bolts sent down to you.

Gear lever lower brace bushes are extremely worn – 4-6mm of play. I did not notice any play difference from any other 13 year old manual car we have had in.

Fuel filter and fuel lines are poorly secured with ‘zip ties’ from engine bay to tank. : These tie wraps are the most durable and secure way of keeping the fuel lines in place under the car, they impose no fatigue on the pipes or surrounding bodywork and will outlast any other form of fixing.
Serious oil leak appears to be coming from the rear main seal.: This is not so I and Peter found only one place that oil was leaking from which was a rocker cover this was removed and replaced with another new one, after a test drive no evidence of any more oil leaking was found, as for it being the rear main seal I do not think so as this would put oil into the inside of the bell housing something that we checked and found no evidence of.

Restrictive flow due to welding on the turbo intake scroll. This again was your original parts.

Waste gate screamer pipe is fixed with 2 out of 4 bolts.: there were 4 in when it left us as I remember Ian swearing a lot when putting them in.

O/S/F tie rod and sub frame brace are both missing. We see a number of cars come in with these items missing and whilst we try to obtain these from other sources sometimes we cannot get hold of them, I am surprised that you were not told they were missing.

Lower inlet manifold support bolt is missing.: Sorry I cannot comment as I did not see this.

Lower section of quick shift is broken. : I can assure you that this was not when it left here.

Paint on the engine appears to have been applied with the engine in situation. Unusual if the engine has been removed for a rebuild?: You know only too well John that Your engine was removed from your car and completely re-built not just once but twice, I am surprised that you doubt us on this and quite frankly upset that you should suggest this, in fact I am quite willing to pay for you to have the engine removed and stripped and checked to ensure that the parts you supplied were fitted.

Appears to have the incorrect oil in the gearbox – current oil smells very burnt.: My gearbox was rebuilt in September 2006 at a cost to me of £1567 since that rebuild it completed one 11 second run at the Pod and one run from Milton Keynes to the Ace café in London, it has only completed around 75 miles since that rebuild, the oil in that box is not standard Toyota oil (TQF) it was filled with Millers and had 1 litre of Molly 2001 additive this oil and supplement are the best on the market and is not due for change for another 8000 miles although if I had still been using this box for drag racing I would change it after every meet.

Gearbox oil is very low. This was not low when we put the box in, it was checked and topped up with Millers and Molly 2001.


I have answered all your questions above and admit there are one or two items that we have been negligent in not refitting but this aside we have supplied and carried out the work requested in fact above and beyond in some areas that had a failure not of our making which we undertook to rectify at our own not inconsiderable cost, I like many other garages can pull apart other peoples work if I so choose something that I do not as all garages have there own working practices and what they think is the right way of doing things, John I am sorry that this has happened and perhaps you might call me so that we can have a chat about what you feel we should do.
 
I find it unbelievable that atuning company can treat a customers car like this and then think they can get away with it.

Turbofit dont trade as turbofit anymore they have renamed the company and reopened :mad:
 
It sounds like the company may have made a few mistakes but it's hard to know whos telling the truth without knowing each party personally as well as some facts or evidence.

If a car comes into work for an oil leak, unless they pay for extra labour there is no way anybody can be expected to go to the lengths that he has to find such faults.

Other than that, without more detail it's hard to comment.
 
Hard to comment, made a few mistakes are you having a laugh

You DO NOT use crimp connectors to wire up injectors or wire up ecu's

The gearstick and the brass screw is an absolute disgrace no excuse for that whatsoever
 
Another appaled customer, hardly a few mistakes any garage could make

My car went to TurboFit (TF) for an engine build and some minor mods. I was there for the dismantling of the engine to find the exact cause. During this process it was determined that my oil cooler/re-location kit was leaking and that there was a power steering leak. Problem with the engine was the bottom end shells.

The mods to be fitted were:

FMIC and piping - supplied by TF
BOV (in exchange for my HKS one, where was discount on this) - supplied by TF
HKS Fuel kit (fuel rail, fuel injectors, FPR) - supplied by me
Walbro fuel pump - supplied by me
HKS 264 cams - supplied by me
Hybrid turbos - supplied byme
Silicon piping - supplied by me
CW brake pads - supplied by me
Braided hoses - supplied by me

The car was trailored to THOR, who installed a LINK ECU, boost controller and mapped the car. I then drove the car back to TF, for them to finish off a few things and for the car to go to KnightRacer to do some work on the exterior of the car.

On the drive home, from collecting my car, the engine died about 15/20 miles from home on the M25. I therefore had to take out road side assistance to have the car moved. I then had to pay for the car to be trailored up to THOR, as Greg (TF) was sure that it was a mapping issue. THOR discovered that the issue was a poorly fitted fuel pump (I have a full description and pictures, as supplied by Pete of THOR), they corrected the issue and I collected the car.

I am missing the fuel injector clips (informed of this by Pete of THOR), which I asked TF to do when the car went to them from THOR, the 1st time. I am also missing the battery clamp, battery is completely loose.

Sam had previously agreed that if the problem was found to be work that was completed by TF, then they would cover the costs. However for the last 3 weeks now, I have been chasing Sam/TF with regards to this transfer and have received nothing but excuses, and now I receive nothing at all, no contact.

After having driven the car for about 500KMS now, I found that I have a power steering fluid leak.

After having payed around £4000 to TF, including some parts, I am not at all happy with the work that has been completed on my car. I would like you to respond to this (preferably on this thread) and let me know how you intend compensating me and when.

Considering the amount of time you have had this car for, I believe that you have had more than sufficient time/chance to check/double check the work and be completely happy with what you are sending out, which you have obviously not done.

I have lost all faith in your level of competence will not be bringing the car back to you.
 
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