So my car died this morning - slight ticking noise, problems on MS suggest its a battery. It's been out of warranty for 1 WEEK.
When the breakdown company arrived, I called RRG Autoworld to ask how much it would cost to get sorted , the person I spoke to (in Manchester?) said that they couldn't see me until Wednesday, so I asked about Wolverhampton. Wolverhampton could see me today, so naturally I asked how much it would cost me.
I was advised at this point that the fault WOULD be identified by a 30 minute Diagnostic Check, a comment which was confirmed by the rude 'Customer Service' person in the dealership.
So, I left it with them at 10am (my appt time). I've been chasing them for updates all day, finally managed to get a call back at 3pm (5 hours for a 10 minute job - nice), to advise me that they cannot identify the fault and that I have to pay £95 per hour for them to diagnose the problem, which would take 2-3 hours, as they need to remove my exhaust???
Now, fair enough that they need to go further to understand the issue, but at NO POINT was I told that this would/might be required and at NO POINT did anybody mention £95 per hour!! If they had, it would have gone to an independent!!
So, I called RUK CS, who has advised me that the dealers set their own prices, and that my issue isn't something they can sort for me, but they would speak to the CS Manager at Wolverhampton. However, I brought up the point around 'contributions' (parts only it seems!!) and was told that this would ONLY be considered if I used a Renault 'Main Dealer'. So, effectively I HAVE to have to seen by Wolverhampton, if I can expect any 'help' towards costs for my 32k mile, 1 week out of warranty car.
I have also pointed out the fact that my car has been stuck in Renault dealers for MORE THAN a week in the past 6 months alone, having warranty work, so if this is time/mileage related, this issue 'could' have happened during the last week of warranty.
I feel massively misled by RRGW, and in a way 'blackmailed' into having the work done there if I'm to expect a contribution from RUK.
My point stands that if the POSSIBILITY of the £30 Diag check wouldn't cure it, then the £95 they want to extort from me now should have been made quite clear BEFORE I decided where to have my car taken by the breakdown company. If this was clarified to me, it would have gone to an independent.
This point seems lost of RUK CS.
What should I do?
Regardless of all of this, I still think its a fuse in the battery, based on posts on MeganeSport. My only response from the ever rude and unhelpful agent is 'the battery should be ok'
When the breakdown company arrived, I called RRG Autoworld to ask how much it would cost to get sorted , the person I spoke to (in Manchester?) said that they couldn't see me until Wednesday, so I asked about Wolverhampton. Wolverhampton could see me today, so naturally I asked how much it would cost me.
I was advised at this point that the fault WOULD be identified by a 30 minute Diagnostic Check, a comment which was confirmed by the rude 'Customer Service' person in the dealership.
So, I left it with them at 10am (my appt time). I've been chasing them for updates all day, finally managed to get a call back at 3pm (5 hours for a 10 minute job - nice), to advise me that they cannot identify the fault and that I have to pay £95 per hour for them to diagnose the problem, which would take 2-3 hours, as they need to remove my exhaust???
Now, fair enough that they need to go further to understand the issue, but at NO POINT was I told that this would/might be required and at NO POINT did anybody mention £95 per hour!! If they had, it would have gone to an independent!!
So, I called RUK CS, who has advised me that the dealers set their own prices, and that my issue isn't something they can sort for me, but they would speak to the CS Manager at Wolverhampton. However, I brought up the point around 'contributions' (parts only it seems!!) and was told that this would ONLY be considered if I used a Renault 'Main Dealer'. So, effectively I HAVE to have to seen by Wolverhampton, if I can expect any 'help' towards costs for my 32k mile, 1 week out of warranty car.
I have also pointed out the fact that my car has been stuck in Renault dealers for MORE THAN a week in the past 6 months alone, having warranty work, so if this is time/mileage related, this issue 'could' have happened during the last week of warranty.
I feel massively misled by RRGW, and in a way 'blackmailed' into having the work done there if I'm to expect a contribution from RUK.
My point stands that if the POSSIBILITY of the £30 Diag check wouldn't cure it, then the £95 they want to extort from me now should have been made quite clear BEFORE I decided where to have my car taken by the breakdown company. If this was clarified to me, it would have gone to an independent.
This point seems lost of RUK CS.
What should I do?
Regardless of all of this, I still think its a fuse in the battery, based on posts on MeganeSport. My only response from the ever rude and unhelpful agent is 'the battery should be ok'
beef with a french MD?