Shop refusing to comply with SOGA

zpos · 2 Jan 2011 at 16:02

Just remember that although Sony have provided a replacement, any future beef you have under SOGA lies safely with Sainsburys.

The product is warranted under SOGA for at least 3 years with the retailer not the manufacture. Sony will lose interest after the standard 1yr warranty product lapses. Just make sure you keep your receipt or proof of purchase in a safe place and do not be tempted to void the warranty by breaking the seals of the PS3.

This advice is obviously not restricted to Sainsburys but to any retailer who you may have purchased a PS3 from.

I know this intimately from recent personal experience.

[TW]Fox · 2 Jan 2011 at 16:06

zpos said:
The product is warranted under SOGA for at least 3 years with the retailer not the manufacture.

Citation needed.

nightmare99 · 2 Jan 2011 at 16:17

Citation needed.

Seconded where do you get that from?

Surfer · 2 Jan 2011 at 16:17

The product is warranted under SOGA for at least 3 years with the retailer not the manufacture

uhh lol

Warranted under SOGA ehh! and for 3 years too?

rypt · 2 Jan 2011 at 16:26

quickshot89 said:
you can try the SOGA with the shop, but if they have been told by sony to refer any problems with them, then they are kind of stuck in the middle.

Not really, shop can simply give a new console to replace the broken one

rypt · 2 Jan 2011 at 16:30

[TW]Fox;18125933 said:
Citation needed.

The act states up to 5 or 6 years, depending on the product

I would argue that 3 years is on the short side of a lifespan for a console

JBuk · 2 Jan 2011 at 16:38

rypt said:
The act states up to 5 or 6 years, depending on the product

I would argue that 3 years is on the short side of a lifespan for a console

That is the limitation period in which to make a claim for damages (ir repair , replacement) not a warranty as such

Glaucus · 2 Jan 2011 at 16:40

rypt said:
The act states up to 5 or 6 years, depending on the product

I would argue that 3 years is on the short side of a lifespan for a console

Not that simple you have to prove the fault was there at manufacture.

[TW]Fox · 2 Jan 2011 at 16:41

rypt said:
Not really, shop can simply give a new console to replace the broken one

There is absolutely zero legislative requirement for them to do this.

Why is ryptworld so different from the real world?

Many shops will simply give a new console but they are under no obligation to do this and can send it away for repair if they wish.

rypt · 2 Jan 2011 at 16:42

I may have ballsed up that reply

I meant EU Directive 1999/44/EC that states minimum of 2 years

JBuk · 2 Jan 2011 at 16:43

AcidHell2 said:
Not that simple you have to prove the fault was there at manufacture.

or show that the product has not lasted a reasonable amount of time

ie a £5k tv dying after 2 yrs would be unreasonable

Jokester · 2 Jan 2011 at 16:45

rypt said:
I may have ballsed up that reply

I meant EU Directive 1999/44/EC that states minimum of 2 years

Pretty sure that's never been incorporated into UK law.

Glaucus · 2 Jan 2011 at 16:45

JBuk said:
or show that the product has not lasted a reasonable amount of time

ie a £5k tv dying after 2 yrs would be unreasonable

That is the same thing and requires you to show the fault and not caused by ware and tear, misuse or anything else.

neoboy · 2 Jan 2011 at 16:47

Good luck with quoting that in a shop! I don't see a huge problem here to be fair I would much rather deal with Sony than a place that's a supermarket.

JBuk · 2 Jan 2011 at 16:48

rypt said:
I may have ballsed up that reply

I meant EU Directive 1999/44/EC that states minimum of 2 years

Jokester said:
Pretty sure that's never been incorporated into UK law.

Afaik that directive is similar to the UK's SOGA, except ours is actually superior to it as we have upto 6 years in which to make a claim

quickshot89 · 2 Jan 2011 at 16:48

rypt said:
I may have ballsed up that reply

I meant EU Directive 1999/44/EC that states minimum of 2 years

Directive, not law

edit: UK law states that you have a year, however if you can prove there is a fault before 6 months you have a 6 year window to try and get a replacement/repair

nightmare99 · 2 Jan 2011 at 16:49

I may have ballsed up that reply

I meant EU Directive 1999/44/EC that states minimum of 2 years

That is a EU directive and is not part of any UK law.

rypt · 2 Jan 2011 at 16:54

Jokester said:
Pretty sure that's never been incorporated into UK law.

It has to be.

Member States shall bring into force the laws, regulations and administrative provisions necessary to comply with this Directive not later than 1 January 2002.

The point is, a fault has to appear within 2 years under EU law and 6 years under UK law ... so if an item breaks within that period, and the fault can be assumed to be due to a defect in the product (such as the case here with the PS3 cooling) then the seller has to rectify the situation

chriscpritchard · 2 Jan 2011 at 16:54

nightmare99 said:
That is a EU directive and is not part of any UK law.

However, it is incorporated into the SOGA.

quickshot89 · 2 Jan 2011 at 16:57

rypt said:
It has to be.

The point is, a fault has to appear within 2 years under EU law and 6 years under UK law ... so if an item breaks within that period, and the fault can be assumed to be due to a defect in the product (such as the case here with the PS3 cooling) then the seller has to rectify the situation

Its 1 year in the UK