Shop refusing to comply with SOGA

[JBuk]

It absolutely is valid to expect a console to last 3 years, the trouble is in order to get this from most retailers you will need to visit a court or at the least use small claims.

In the case of the OP, he could just... phone Sony

Why make it harder for yourself just to get your 'rights'?

Or he could have taken the broken console to a store and had it replaced there and then which I assume is what he meant in his op and in my experience is usually the quickest solution if the product is in stock.

 

[TheVoice]

Someone has obviously misunderstood company policy/added a bit of their own fairytale magic in to the equation.

Nope, the company's official returns policy for consoles states that, after 28 days, we should direct customers to deal with the manufacturer directly.

 

[JBuk]

Nope, the company's official returns policy for consoles states that, after 28 days, we should direct customers to deal with the manufacturer directly.

direct yes
tell them they have to, no

 

[[TW]Fox]

Or he could have taken the broken console to a store and had it replaced there and then which I assume is what he meant in his op and in my experience is usually the quickest solution if the product is in stock.

But the company wont do this. Whether they are right or wrong is irrelevent, they wont do it without a lot of hassle.

So..

Just ring Sony.

 

[Morlock]

It's not as government states reasonable as what the general public would expect.

I very much doubt any judge would rule that 3 months is a an unreasonable length of time to have 'accepted' the purchase of a small, electrical item.

 

[JBuk]

But the company wont do this. Whether they are right or wrong is irrelevent, they wont do it without a lot of hassle.

So..

Just ring Sony.

He was told what the store policy was , like I said ,in my experience returning things to the store is the quickest solution , even when the guy on the end of the phone says different.

 

[Kenai]

That still leaves you the choice of going to your supermarket and having a nice long debate about store policies and SOGA etc. etc. after which you still might not have a replacement console

OR

Phone Sony who will bring a new one to your door

 

[JBuk]

That still leaves you the choice of going to your supermarket and having a nice long debate about store policies and SOGA etc. etc. after which you still might not have a replacement console

OR

Phone Sony who will bring a new one to your door

It's a chance, but I've never been refused a replacement or a refund ever by going direct to a store and tbh there's never been any fuss except for one place who is a competitor to ocuk.

whereas the alternative is to spend a day waiting for the courier to turn up which could be tuesday or wednesday.

I know which route I'd try first

 

[Nitefly]

So, there is NO inherent simple and easy right to a refund. SOGA even states this:

No, it doesn't state that. It says certain circumstances, such as if you haven't mitigated a loss or have continued to use a defective product with a short lifespan after you discovered the fault. If you demonstrate it has formed a fault or defect / does not work within 6 months of purchase, you are entitled to a full refund.

Still, ringing Sony is probably the route with the least hassle.

 

[[TW]Fox]

If you demonstrate it has formed a fault or defect / does not work within 6 months of purchase, you are entitled to a full refund.

It just isn't that simple. You can't just get a full refund without offernig them the ability to repair it.

Try taking a £50,000 5 month old car back for a full refund because the washer motor has gone duff and see how far you get with that.

Still, ringing Sony is probably the route with the least hassle.

We agree on something then

 

[Nitefly]

It just isn't that simple. You can't just get a full refund without offernig them the ability to repair it.

Try taking a £50,000 5 month old car back for a full refund because the washer motor has gone duff and see how far you get with that.

Well yes it's obviously relative to the goods in question, I was refering to the playstation. I think a repair would be significant inconvinience personally when it's not an expensive item and it could take more than a day or two to repair, but I guess that's arguable, so they probably could try to repair it, you're right, although I'm not sure it would make any commercial sense and I would be extremely surprised if they took that approach.

 

[Shayper]

They'll be arguing that they're not a shop next.....

You, sir, deserve a cookie.

 

[[TW]Fox]

Well yes it's obviously relative to the goods in question, I was refering to the playstation. I think a repair would be significant inconvinience personally when it's not an expensive item and it could take more than a day or two to repair, but I guess that's arguable, so they probably could try to repair it, you're right, although I'm not sure it would make any commercial sense and I would be extremely surprised if they took that approach.

'Repair' for Sainsburys will be 'Send it to Sony who will send back another one'.

 

[The Halk]

Since we have all the armchair lawyers here...

I'm getting grumpier in my old age, and shops and service providers are getting worse. I like to say things like "It doesn't matter what it says in your terms and conditions. I don't care what your company policy is. You cannot disregard my rights as a consumer." Because I don't like jumping through hoops which I think are unfair, or getting less than what I'm entitled to.

Should it be the case that I have to chase and chase a company, go to CAB and/or Consumer Direct etc to finally get it sorted. Do I have any way to reclaim money for the time and effort I spent just to get them to do it right in the first place?

 

[Wizzfizz]

Since we have all the armchair lawyers here...