Should i accept this?

Dual

Dual

Dual

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I recently bought a Samsung SM T240. I do like the screen, its the perfect size that i needed for my desk, and it looks great.

I received it about 7 days ago, i have 2 dead (white) pixels about 1/3 in from the right and a 1/3 of the way up the screen, next to each other. I have another on the left side near the bottom a Sub Dead Pixel that changes to Red Green and Blue only. I spotted one the other day up the top right stuck pixel.

I left it this long to see if i could use the pixel fixers or see if it bothered me. But now i can see their there, i always look at them.

I paid over £300 for the screen,
What do you think?
Should stick with it? am i just being to fussy?

The thing is i order screens all the time at work and they are dead pixel free, i get a personal one and i got 3-4 pixels :confused: just my luck.

-Dual
 
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Dual said:
I recently bought a Samsung SM T240. I do like the screen, its the perfect size that i needed for my desk, and it looks great.

I received it about 7 days ago, i have 2 dead (white) pixels about 1/3 in from the right and a 1/3 of the way up the screen, next to each other. I have another on the left side near the bottom a Sub Dead Pixel that changes to Red Green and Blue only. I spotted one the other day up the top right stuck pixel.

I left it this long to see if i could use the pixel fixers or see if it bothered me. But now i can see their there, i always look at them.

I paid over £300 for the screen,
What do you think?
Should stick with it? am i just being to fussy?

The thing is i order screens all the time at work and they are dead pixel free, i get a personal one and i got 3-4 pixels :confused: just my luck.

-Dual
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2 next to each other classes as a cluster and some monitor manufacturers will take that back, even if you don't have the minimum number for a return, so that may be another tack you can try.
 
Ok , we have this weird law thing in the uk called the consumer protection act.

It works like this , if you buy something and it turns out to be faulty or have any defects you are entitled to a new unit or your money back.

Dead pixel policy means nothing to the law , if it has a defect then you can demand a new unit or money back if you wish.

Have no fear the law is on your side , and dont take any carp from them.
 
wombraider said:
Ok , we have this weird law thing in the uk called the consumer protection act.

It works like this , if you buy something and it turns out to be faulty or have any defects you are entitled to a new unit or your money back.

Dead pixel policy means nothing to the law , if it has a defect then you can demand a new unit or money back if you wish.

Have no fear the law is on your side , and dont take any carp from them.
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Yes but they can argue that a few dead pixels is within tolerances and that you agreed to this upon purchase etc. I'm not a legal expert so please don't flame the **** out of me for saying this :rolleyes:, but then again I suspect neither are you. If arguing gets a replacement though that's always good :p. Although when I worked on tech support for a company threating legal action didn't do jack ****.
 
jmhduck said:
Yes but they can argue that a few dead pixels is within tolerances and that you agreed to this upon purchase etc. I'm not a legal expert so please don't flame the **** out of me for saying this :rolleyes:, but then again I suspect neither are you. If arguing gets a replacement though that's always good :p. Although when I worked on tech support for a company threating legal action didn't do jack ****.
Click to expand...

I hate with a passion this "within tolerances" argument!!

Would you except a hard disk with a couple of bad sectors?
 
wombraider said:
Ok , we have this weird law thing in the uk called the consumer protection act.

It works like this , if you buy something and it turns out to be faulty or have any defects you are entitled to a new unit or your money back.

Dead pixel policy means nothing to the law , if it has a defect then you can demand a new unit or money back if you wish.

Have no fear the law is on your side , and dont take any carp from them.
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I'm almost positive you are wrong, it gives you recompance if the item is not sold as described or is not fit for purpose. If they state the dead pixel policy in the contract of sale then you have accepted this as the product description. Also, it's called the Sales of Goods Act.

You can, however, return it under the DSR regs, but you'll probably have to pay for return postage.
 
philjohn said:
I'm almost positive you are wrong, it gives you recompance if the item is not sold as described or is not fit for purpose. If they state the dead pixel policy in the contract of sale then you have accepted this as the product description. Also, it's called the Sales of Goods Act.

You can, however, return it under the DSR regs, but you'll probably have to pay for return postage.
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I stand Corrected , it is the sale of goods act
see here: http://www.berr.gov.uk/consumers/fact-sheets/page38311.html

Quote:

Key Facts:

• Wherever goods are bought they must "conform to contract". This means they must be as described, fit for purpose and of satisfactory quality (i.e. not inherently faulty at the time of sale).

To the best of my knowledge , a not working pixel could be described as a fault ( Or do LCD's now come in boxes with - "Almost All Pixels are working" written on them ?)

I suppose if the buyer was sent an email detailing the contract telling him that
dead pixels dont constitute a fault then the company is covered , was such an email sent to you ?
 
wombraider said:
of satisfactory quality (i.e. not inherently faulty at the time of sale).

To the best of my knowledge , a not working pixel could be described as a fault ( Or do LCD's now come in boxes with - "Almost All Pixels are working" written on them ?)
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Most companies do specify fault tolerences so yes you could say they guarantee "almost all pixels are working" the exact number tends to depend on the size of the tft (The larger the greater the number of allowed faults typically). Some tft's do come with zero dead pixel guarantees though.
 
try

I suppose if the buyer was sent an email detailing the contract telling him that
dead pixels dont constitute a fault then the company is covered , was such an email sent to you ?
Click to expand...

No.

Thanks for all your views. I'll have to give them a ring, just got in from work so I'll give them a ring when i get back from the shop and see what they say.

This link is a good source of information.

http://erms.samsungelectronics.com/customer/uk/jsp/faqs/faqs_view.jsp?SITE_ID=41&PG_ID=1&AT_ID=25057&PROD_SUB_ID=28 ( from Cuchulain )
Date

2005/06/21
Question

What is Samsung's policy on dead pixels?
Answer
Samsung monitor products conform to the ISO 13406-2 standard with regards to dead or missing pixels.

All LCD monitors:

Within 14 days of purchase if the monitor has 1 dead pixel or more anywhere on the screen you are entitled to go back to the place of purchase for them to replace it for you.

15/17" LCD monitors:

Outside the 14 days of purchase, if there is 1 dead pixel within an 8cm x 8cm squared box in the middle of the monitor we will replace it under the warranty. Outside the 8cm x 8cm squared box there needs to be 3 or more dead pixels before we can replace the monitor.

19/21/24" LCD monitors:

Outside the 14 days of purchase if you have 1 or more dead pixels anywhere on the screen we will replace it for you under warranty.

32/40" LCD monitors:

Outside the 14 days of purchase you require 3 or more dead pixels anywhere on the screen before we can replace it.

For product support please contact our Customer Support department on 1300 362 603.
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I am still within the 14 days of purchase, and i will still be eligible after 14 days as i have 2 highly visible(one above the other, white) and 2 sub dead(rgb) ones bottom left and top middle.

I'll Give it a go.


Ok I have rang Samsung on 08707267864 at 7:30pm, and they asked for the model number etc.. name contact number and gave me a reference number.

The guy quoted :
"As this is a PC Monitor it will need to be dealt with by the I.T department, keep your reference number. It normally takes up to 4 hours for someone to call back. We close at 8pm so if you don't get a call back in 30minutes then they will most probably call tomorrow."

He dealt with it pretty quickly, 45 seconds and the call was answered after about 1-2minutes. So good service so far. I'll update you on anything more, when i get the call. :)
 
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jmhduck said:
no
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Not quite, dead means different things on different types of panel.

On an IPS panel for instance, the "off" state of pixels is blocking the backlight, so a dead pixel is indeed black, however, on a TN panel, the "off" state of pixels is allowing backlight through, therefore, a dead pixel on a TN panel will indeed be bright white,
 
That's true, they are 'bright white' which is annoying if your playing a game, or watching a movie, because you sometimes lose focus on your movie and see it. They will appear more dull on black though and look like a cyan when you have a dark blue on the screen, but this is just light reflection from the other pixels.

I rang Samsung when i came home from work a few minutes ago, and got through to the IT department to Toby hes there till 8pm.

He advised me to see the retailer OcUK =] for a switch or exchange, he said you may have to wait up to 28 days for an exchange from samsung, and that if i have any problems i can go back to him and he will arrange an exchange. I'll have to make the phone call sometime at work tomorrow as OcUK lines are closed atm.

-Dual
 
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