Should I sue Royal Mail?

Soldato
Joined
17 Aug 2009
Posts
18,356
Location
Finchley, London
Sorry for such a lot of text.


I'm at my wits end with Royal Mail! Last month they failed to deliver 2 parcels from Fasttech in China (vaping gear) and 1 parcel from Penon Audio in Hong Kong (£50 earphones). So I've been about £200 out of pocket for nearly two months.

Their tracking pages never updated after saying they'd all been received at my local delivery office, and never said they'd tried to deliver or had been delivered. After many, many phone calls to them, several visits to the delivery office, and emails from their escalation team, they were all deemed as missing and that it was up to me to contact the sellers to put in a claim which I did.

Fasttech are waiting to hear back from china post who I guess will liaise with Royal Mail to get some sort of proof that I never received them before they can refund or replace. That's already taken a month and can take up to 60 days. I had received photos of the actual parcels they had sent me from Fasttech clearly showing the address labels.

Meanwhile, Penon Audio in Hong Kong sent me a form to fill in, a declaration of non receipt of e-express service items which I filled in and sent them so they could start a claim with hong kong post.

So to the present. Penon Audio, even before getting confirmation from the postal services, kindly resent the earphones last Thursday. Yesterday the Royal Mail tracking page said 'arrived at my local delivery office and due for delivery today'. Well of course, it didn't get delivered. Why am I not surprised!

I went to the delivery office today and he said he'd sent the parcel back because the address was incomplete! He said it might not have left the country yet and I could ask Royal Mail to stop it being returned. But they said they couldn't do that.

So I just emailed Penon Audio to tell them that apparently the address was incomplete and got a reply saying:

"Hi dear friend,

Here is the shipping label on the parcel, could you please check and show it to the post office to ask them why?"

best regards"

It's an official customs declaration address label with both our addresses clearly printed on it. I can't see how it would have become incomplete.

I got back on the phone to Royal Mail armed with this information and told them I'm not going to wait another 10 days for an answer and that they need to get this sorted now or I'll consider suing them in a small claims court. She said she'll get someone to call me within a couple of hours.

I just don't understand what is going on with my delivery office. Three different tracking pages and 4 parcels, between June 5th and now, none of which have been delivered for whatever reason. I'm furious and am very close to threatening Royal Mail to a small claims court. What do you think?

And if I ever get to hear from Fasttech that they're ready to refund or replace, I'll have to go for refund because I can't trust that I'd ever receive replacements.
 
Postal service, couriers ect all the same.. all turd.

I mind waiting for a grands worth of kit from overclockers one day at my work, a Friday afternoon. I watched the little van on the tracker, it reached my town, it reached my site, it was only 100m away from me on the campus.
Then it went round the back of my building, drove round the side and then right past the front door of the place it was supposed to stop at to drop them off. With me standing outside in the street shouting at them to stop.

They just drove on by, missed the drop time and i didnt get the delivery for another 4 days. No reason why, just usual delivery company garbage service... most of them are the same.
 
We all know your not really going to bother taking Royal mail to court... This is just a venting frustration at the internet post.

I probably won't. But I read an article where Royal Mail were threatened with a small claim and because they prefer not to have to go to court ended up settling an amount with the person. So I don't know, might be worth a go.
 
I probably won't. But I read an article where Royal Mail were threatened with a small claim and because they prefer not to have to go to court ended up settling an amount with the person. So I don't know, might be worth a go.

They're not going to go to court anyway.
You'll get your money back from the supplier. You're not out of pocket so what are you going to sue them for? Emotional distress?
 
Postal service, couriers ect all the same.. all turd.

I mind waiting for a grands worth of kit from overclockers one day at my work, a Friday afternoon. I watched the little van on the tracker, it reached my town, it reached my site, it was only 100m away from me on the campus.
Then it went round the back of my building, drove round the side and then right past the front door of the place it was supposed to stop at to drop them off. With me standing outside in the street shouting at them to stop.

They just drove on by, missed the drop time and i didnt get the delivery for another 4 days. No reason why, just usual delivery company garbage service... most of them are the same.

I think you mean Postal service and Parcel carriers... Couriers are different and you pay a lot more for them for a reason.

Want to pay £6 postage for £1000 worth of equipment then pays ya money and take ya chances
 
In the first instance RM probably did you a favour.

When dealing with things like "heat", "potential to explode" and "put in mouth" one thing you absolutely don't want to add to the mix is "made in China" :P
 
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