We often whinge (me included) when things go wrong with online retailers, so I thought I'd make a thread when the opposite happens.
I bought an A/V receiver yesterday from RS, and as I'd registered a new email account with them (I'd forgotten my password for the original), rang them to enquire how to get the new user £10 discount.
The sales guy sorted it out for me, gave me the new user discount, even though he knew I wasn't strictly new, and on top of that, gave me a six year guarantee for free, which I'd been prepared to pay £60 for!
Cherry on top of the icing, arrived before 10am today, free next day delivery!
Made my day that did.
I bought an A/V receiver yesterday from RS, and as I'd registered a new email account with them (I'd forgotten my password for the original), rang them to enquire how to get the new user £10 discount.
The sales guy sorted it out for me, gave me the new user discount, even though he knew I wasn't strictly new, and on top of that, gave me a six year guarantee for free, which I'd been prepared to pay £60 for!
Cherry on top of the icing, arrived before 10am today, free next day delivery!
Made my day that did.
