Shuttle said they will never do the graphics card heatpipes, the reason: massive customer service support needed for the less tech-savvy
It makes sense.. ask someone who is building their first rig to disassemble their new shiny graphics card and fit the heatpipe and they'd probably look at you with glazed eyes.
On the other hand I think Shuttle should focus on the enthusiast and include these and other much-requested improvements.. they are slowly slipping in my eyes, which is a shame because this is the nicest looking Shuttle to date