Silly Dell RMA Question

jwilliamson47 · 13 May 2013 at 20:56

Hello,
So far it's been surprisingly easy getting my monitor replaced, as oddly it has a lot of lines on the anti-glare coating (almost like it has worn away).

Dell were very good about it after i described the problem, and said it didn't happen via my own incompetence. Good of them considering they could have blamed me, and said it was accidental damage, which isn't the case as i clean the panel with a dry micro-fibre cloth.

The new screen is coming tomorrow, and i was wondering if i package the old monitor up in the old original box, or in the replacement box, (being stupid i know but just want to be sure).

jwilliamson47 · 13 May 2013 at 20:57

oops, in the wrong thread, could this please be moved?

Thanks

RJC · 13 May 2013 at 21:02

I will put a request in for your thread to be moved to the Monitor section

jwilliamson47 · 13 May 2013 at 21:03

thank you, been a long day!

RJC · 13 May 2013 at 21:04

Ha ha no probs, I know how you feel!

squarehead94 · 17 May 2013 at 11:35

in the old box buddy. Some companies charge you if you dont return it in the box.

Not that it would matter, but tbh id give them the old box back.

Kanpai · 17 May 2013 at 11:56

Just got off the phone with Dell as I have a U2412M with bleeding. They're going to replace mine and it should arrive Monday, they also said they'll pick the old one up on Tuesday.

As for the box, the guy on the phone told me it'd be best to send the old monitor back in the replacement box as it will have a returns label on it, or if you prefer you can put the returns label on your other box; the important thing is ensuring the returns label is present.

Hope this helps