silverstone FT02 case front audio panel

matt_griff · 15 Mar 2011 at 16:18

Hi, i have a silverstone FT02 case and the front audio panel connector has stopped working.
when putting a headphone jack in it doesnt work but if i apply pressure and push the audio jack down it works but then when leaving it go it pops up slightly and stops again.
i thought at first i might have damaged it by using to much force to pull it out but i tried the second audio connection which has never been used and its exactley the same.

not sure what the problem is as i have only had the case for 2 months.
can it be fixed or replaced?

4thAttempt · 17 Feb 2013 at 10:00

Apologies for the thread rez but I have exactly the same problem, tried 2 headsets, both 'pop' out of the headphone connection but work fine in the microphone connection. Very frustrating to spend money on a high end case like this and find a problem that I wouldn't expect on ANY case, no matter how cheap/expensive.

Anybody have a working one? If so I might try and find out if the part is available as a spare but no point in doing so unless I know it will fix it - and if not I can send it back for a refund/replacement.

Baron C · 17 Feb 2013 at 11:05

If I recall they 'pop' out due to not being recognised.

I had similar issue when I first had my ft02.
I think I had to set up some software to recognise the jack in the OS.

4thAttempt · 18 Feb 2013 at 16:14

Possibly - although the software already pops up asking me if it's a headphone that I have just plugged in and on odd occasions it has stayed in and working for 5 minutes or more - but then I move slightly and it pops out. Like the OP, if I hold it in place it works fine but that's not a lot of good when gaming! I emailed Silverstone about it and they had the decency to reply although asking for €29.16 (Most of which is postage and taxes) to replace a faulty part on a case less than a year old is a bit naughty. For the moment I've switched back to my old USB headset but my next build will be back in an Antec - used them for years without problems and it was such a tough call between the P280 and FT02B this time. In the end the FT02B won because I was fascinated by the rotated MB design and in fairness, other than this fault it is a good case, I still love the design, it's great for warming my sandwiches up (Wrapped in silver foil of course, don't want those nasty crumbs dropping into the innards of the machine!)

4thAttempt · 19 Feb 2013 at 16:54

Fair play to Silverstone, I emailed them back yesterday thanking them for their time but saying I would prefer to buy from a UK e-tailer to save postage charges and they gave me the URL for the part on a rival resellers site. It's available here too - http://www.overclockers.co.uk/showproduct.php?prodid=CA-208-SV although the price is a little higher) so maybe I'll try one more, hopefully the fitting is relatively easy.

It's apparently an upgrade part for those with the earlier cases which had USB2 front ports.