simple ticket system for 50 staff

[wesley]

hi guys

we are after a simple ticket system for 50 staff, free if possible. would be really nice if it integrated with SharePoint and use staff's office 365 (azure) login details.

any recommendations?

thanks

 

[wesley]

Anyone?

 

[brendy]

Spiceworks?

 

[wesley]

Thanks

Spiceworks don't support Azure AD login details so no unfortunately.

Any other ticketing system? It doesn't have to be free

Thanks

 

[bigdunc]

Any of the below any good to you?

https://www.solarwinds.com/service-desk

https://www.vivantio.com/itsm-itil/

Not sure on pricing though

 

[Emlyn_Dewar]

ManageEngine service desk maybe? It’s been so long since I’ve used it, but I seem to remember they allowed a specific number of users before paying.

If it’s just basic stuff, could Sharepoint be used?

 

[visibleman]

There's also Freshdesk and Zoho (i believe both support AD integration); used the former for a while, wasn't too bad for a free product.

 

[slinxy]

Big fan of SysAid... but I've not used it for over 10 years.
supports sccm and jamf..

 

[blueboy2001]

Request Tracker (RT) might be worth a look. We use it with Azure AD login.

 

[dasyad]

I quite liked Jira Service Management https://www.atlassian.com/software/jira/service-management

 

[Pen66]

Another vote for Jira, we use it for a dept of 60-70 staff for simple issue reporting and service requests. Works well.

 

[GodAtum]

we use Jira Service Desk

 

[!bluetonic!]

JitBit Helpdesk supports O365.

 

[AlexD]

JIRA or SericeNOW. JIRA can get expensive if you get sucked in to the plugin ecosystem ... but certainly very powerful.

 

[Dolph]

50 staff actioning tickets or 50 staff with the potential need to raise tickets? It can make a big difference to licensing costs and options.

I'll throw a vote in for freshdesk here. Various levels of features depending on what you need/are willing to pay for, although AD integration is only available on the higher tiers.