Sister-in-law suspects key logger, how do I detect?

iMacMart

iMacMart

iMacMart

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Hi Guys

I built my wife's sister a new laptop, well I did a fresh install of windows 7 and office etc I also installed NOD32 AV. Recently her iTunes account and eBay accounts have been accessed by someone and they have purchased items from iTunes for which funds have been removed from her account. I've told her to change the passwords straight away but she thinks some how a key logger has got onto her system and this is how they got the password?

Someone at her place of work has planted this seed, not saying it can't be true but is there any way for me to scan and double check? I have remote access via logmein so I can scan with NOD or anything else?

Any other advice would be great

Thanks
 
I would run super antispyware and Malware bytes in safe mode for starters. Then whatever AV you choose - I would use Kaspersky personally.
 
I'd just reformat to be honest.

If it ever gets to the point where someone is screwing around with your finances and you suspect a keylogger just go for a clean install and change passwords, even if only for the peace of mind.
 
philtorrens said:
I would run super antispyware and Malware bytes in safe mode for starters. Then whatever AV you choose - I would use Kaspersky personally.
Click to expand...

She already has NOD32 on which I would have thought was fairly secure?

Seanadamson said:
I'd just reformat to be honest.

If it ever gets to the point where someone is screwing around with your finances and you suspect a keylogger just go for a clean install and change passwords, even if only for the peace of mind.
Click to expand...

I'm beginning to think the same thing, trouble is I have no idea what they plug into the laptop which could still be carrying the nasty?
 
run..

ccleaner slim (to remove temp files which makes all other scans faster)
mbam
spybot s&d
nod32 full scan
 
bledd. said:
run..

ccleaner slim (to remove temp files which makes all other scans faster)
mbam
spybot s&d
nod32 full scan
Click to expand...

But would you be happy that this would cover all area's or should I bite the bullet and carry out a full and fresh install?

Thanks
 
Don't waste your time. If you suspect something like that I'd just format to be sure, though of course it may be possible the security breach was somewhere else.
 
The issue I have with that is that you'll never know if you've got rid of everything. The keylogger could be a novel piece of software that's not yet picked up for all we know.

Besides, as long as you don't have a lot of programs installed, a format is quicker than running millions of scans to cover all bases.

Just my opinion.
 
bledd. said:
run..

ccleaner slim (to remove temp files which makes all other scans faster)
mbam
spybot s&d
nod32 full scan
Click to expand...

^all of that would take what... 3 maybe 4 hours depending on the system.

You could format and be back up and running within half that time.
 
tweakinfreak said:
I'm beginning to think the same thing, trouble is I have no idea what they plug into the laptop which could still be carrying the nasty?
Click to expand...

If the system is secured properly following installation, it shouldn't matter what is plugged in thereafter. My mother came to visit last week and used her flash disk on one of my laptops. Avira found 41 nasties on her flash disk ( The 42nd was found via the Command Prompt ). :o :rolleyes:

However, despite the presence of a malware planted autorun.inf, nothing was able to move from her flash disk to my laptop. Why?

Autoplay / Autorun is disabled for all media.

There is a Software Restriction Policy in place which prevents anything from launching outside \Program Files or \Windows. Unfortunately SRPs are available only on certain editions of Windows 7 ( e.g. Ultimate )

The account used is a Standard User Account.

I'm with the format crowd. Once passwords are compromised and money is being stolen, there's not really much choice.

I'd format, install, implement some defensive layers while network connectivity is disabled ( unplug ethernet, disable Wifi e.t.c. )
 
Well I've told her not to do anything on it until she brings it down for me to wipe and start from scratch, this includes connecting it to her wireless network at home

Thanks guys
 
alexhull24 said:
Good man, you know it makes sense.

/delboy
Click to expand...

I know it does "rodders" but I'm sick of building and fixing relatives pc's :( sure that's the reason I'm so popular with the family lol still it give peace of mind and I'm sure she'll buy me a bottle of JD for my troubles!
 
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