Sky (adsl) should I be getting better speeds?

[unleashed]

I’ve had Sky for about a month and the speeds I’m getting now are the same as I had on the first day.

I’m getting approx. 5.2Mbps up and 0.4Mbps down, my predicted speeds were estimated at 7 - 14.3Mbps down and 0.8Mbps up.

The connection is rock solid and the speed does not vary with the time of the day so I don’t think it’s a contention issue.

My router is connected to the master socket, filters are fitted as they should be and it makes no difference whether I connect via Ethernet or wireless.

I’m not very knowledgeable in this area, perhaps one of the gurus on here can advise if I should I be getting better?

Thanks in advance

Thanks in advance

 

[unleashed]

Well you had a reset on the BB connection 37 hours ago
Fairly high attenuation on the downstream and a lowish snr
But your upstream has room for improvement with a 19db snr you should see 800k up
Maybe do a router reboot,see if that helps
failing that you could either e-mail sky (best option in my opinion)or call and ask to have the line retrained or whatever they call it
either way i am jealous only getting 3meg and 736 here with a 60 db line

Hi thanks for your post. I rebooted the router 37 hours ago to see if it would improve my sync speed but it made no difference whatsoever. I should have mentioned that in my original post.

The connection is very stable and never drops the line, during the initial training period the uptime was 14 days before I restarted.

I'll give them a call and ask them to retrain the line as you suggested. I was expecting better considering the estimated speed I was given.

Cheers

 

[unleashed]

Hi Guys,

Many thanks to all

I think the consensus is I'm not getting the speeds my line is capable of supporting. I didn't think about adsl versus adsl2 I just assumed Sky would put me on adsl2 automatically. I did check my exchange is LLU before subscribing.

I don't think there is anything I can do at my end so I guess the ball is in Sky's court. I'll give then a call later when I get home and mention in partcular that I should be getting adsl2.

Thanks again.....I will report back

 

[unleashed]

They should've automatically put you on an ADSL2+ LLU profile. I'm with Sky on an LLU package too.

By the looks of it they have accidentally put you on an ADSL (up to 8Mb profile).

Thanks for your input, I wont get the opportunity to call Sky from the landline where the service is provided until tomorrow evening. I have taken onboard the advice and opinions from all posts and will report back