Sky BB Question

Kempster

Kempster

Kempster

Permabanned
Joined
12 Aug 2008
Posts
1,652
Sky BB Question

I recently joined Sky for the LLU service as I moved home and it was available in my area, I set up the order online due to the recent offers for half price etc

Order went thought fine on, picked a set up date which was 28th of may, but then got a phone call saying my order didn’t complete correct and now the date had to be 7th of June due to that date being booked, the customer service person said that my card failed which is BS due to the fact that it was though the Visa secure protection page perfectly fine and showed on my statement, he processed the order and doubled checked everything and processed it again for the 7th of june

I already have a Phone line is my home, I did ring BT a few weeks ago to ask them to check if it was active or disconnected, and got told its been disconnected and can easily be connected again

On the Sky website it says
You may not need an engineer if there's already an inactive phone line and socket at your address, or you're transferring your phone service from an unbundled provider.

We'll confirm when you place your Talk order if an engineer will need to visit your home to install a new line, or if we can turn on/switch the phone line remotely.
Click to expand...


(Also on a side note I rang BT to see what offers I could get and got offered BB(speeds up to 8meg)/Talk and got told all of it could be set up within 5 days, compared to the 3weeks what I got offered from SKY

If it can be done remotely why would it take almost 3 weeks to get it active after I placed my order?
 
Last edited:
Dates are set by Openreach,
Once we placed a order it informs us of a rough guide but a few hours later Openreach confirm the date.

Also we have to use "address matching" this is a Openreach system that gives "gold" or "Silver" results and depending on this you will get a engineer or not.
We have no way to override this system.

Gold means Openreach's system knows you have a active and working line - No need for a engineer and some time quicker live times.
Silver means they are not sure if there is a active line/socket or not and so have to book a engineer and the waiting time for a install engineer is 3 weeks give or take.
 
Last edited:
You must log in or register to reply here.
Back
Top Bottom