Sky being useless.

[BennyC]

I've been trying to set up a Sky bundle for my house when I move in on the 28th of October. It's a new build so there is no current or previous phone line and the address is for the most part unrecognised.

I have been told by one web advisor:

Contact BT and organise the setup of a phone line & package which you can then transfer to Sky and pay Sky the line rental.

So online with BT I have an application pending for the installation of one line for a fee of £30 and DD of £13 approx per month.

Then, when double checking with another advisor:

'You don't deal with BT/We don't any more, you sort the line directly through us'.

This has been confirmed by a third advisor.

The fourth advisor has said I need to register the address with BT but buy the line rental through sky.

Could anybody having been through this process please tell me what I actually need to do?!

Thanks,

BennyC

Edit: Phoned up. The address has to be registered with Royal Mail in order to show on their systems and we can go from there. Get there in the end.

 

[BennyC]

I understood how it works but due to my property having no phone line I had been misled in to believing they couldn't provide me with any packages unless I had a BT line.

Hence me organising the setup to then later be told that the line is something Sky can provide themselves.

If they'd just said the property needs to be registered on Royal Mail's database to show on our systems and we can go from there, it would have saved me an evening of ballache!