Sky box smoking + banging...since then net gone slow

D18241 · 16 May 2012 at 20:27

Woke up the other night to banging downstairs...went to check what it was and the sky box was smoking

so its been replaced but since then the internet seems to be running well slow...the stats are below so its showing a 10mb download speed i think but i am only getting 0.2-0.3 on a speedtest has any one had the same problem or know if the sky box could have caused this??

Router Statistics

System Up Time: 00:04:32
Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
WAN PPPoA 1259 1363 0 638 5642 00:03:39
LAN 100M/Full 2939 2545 0 8820 1206 00:04:27
WLAN 11M/54M 57 90 0 37 47 00:04:14
ADSL Link Downstream Upstream
Connection Speed 10078 kbps 762 kbps
Line Attenuation 28 db 15 db
Noise Margin 10 db 8 db

neodude · 16 May 2012 at 20:28

Maybe the new skybox downloading anytime content and using all your bandwidth.

D18241 · 16 May 2012 at 20:30

Never thought about that neodude but surly it wouldnt go on for a few days. Wanted to ask here before i end up rining a call center some where in the world

AHarvey · 16 May 2012 at 20:35

have you tried simply unplugging the sky box from the network to see if that makes a difference?

The Halk · 16 May 2012 at 20:35

Send them a message. Try along the lines of "Not only did you give me an electrical device which might have set my house on fire, but now my internet isn't working. I've never heard of that with Virgin" and they'll be on the phone to you.

RomanNose · 16 May 2012 at 20:36

You had too much internet flowing through your pipes and it seems you have a leak somewhere.
( Wrong subforum pal).

D18241 · 16 May 2012 at 20:48

AHarvey said:
have you tried simply unplugging the sky box from the network to see if that makes a difference?

Un-plugged the sky box and it went back upto 12.2 meg stuck it back in and down to 0.2 meg lol...dunno what ill do but ill have a look into the sky box

Delvis · 16 May 2012 at 21:00

How about...Phone up Sky and tell them the above?

The Halk · 16 May 2012 at 21:04

Delvis said:
How about...Phone up Sky and tell them the above?

He said he wanted to ask here before he did that - although I think he's going to have to.

Lew · 16 May 2012 at 21:09

Is your Sky box connected to your phoneline? If so is it filtered? and also make sure the phone cable is actually in the phone socket and not the ethernet connector. The amount of customers I have been to on self installs where they have plugged the phone lead into the ethernet port.

Edit" I know this wasn't a self install