Sky broadband help (connection problem)

[Pho]

I've been trying to set-up someones Sky broadband tonight and am having problems. The internet connection appears to work - I can ping websites and even access my own PC remotely (remote desktop) but if I try and use the browser it doesn't work. I've tried this on two PCs and a Laptop and all of them do the same thing - so I can pretty much rule out malware / spyware (I even tried it in safe mode). I've even tried accessing websites by IP and that doesn't work either.

The sky start page (skybroadband.com) appears to half load. If I view the source of the page as it's connecting I can see about 40 lines downloaded but nothing else.

I'm using the Sky branded DG834G. Does anyone have any ideas? I'm stumped.

Thanks.

 

[Deleted member 58846]

I've been trying to set-up someones Sky broadband tonight and am having problems. The internet connection appears to work - I can ping <SNIP>
Thanks.

You have rebooted the router, tried proxy settings, firewall e.t.c?

 

[Dave85]

What package are they on , connect or base mid max. been a couple of big outages today and last night.

 

[Pho]

I've rebooted the router a couple of times - according to the status page on the router it's connected and the logs don't show anything unusual. I forgot to check for the Windows firewall but I disabled McAfee.

Dave- I'm not sure of their package, but they are synced at 6mb so I'd assume either Mid or Connect.

Do you happen to have a Sky service status link? I couldn't see one.

 

[Deleted member 58846]

There isn't any service links, you could ask at the skyuser forum.

Google skyuser.