Sky Broadband Issue - Please help?

Vita · 18 Jul 2012 at 13:43

Here is some background info: I've been with Sky Broadband for 4 years, have always got crappy speeds with them. I pay for the unlimited package however I get lol1mb.

Now, I used to have my router plugged into one of our extension sockets as I couldn't locate the master socket. Sky always said there will be one in the house. The one which was in the house was disconnected, however, I located another which was working.

I plugged my router in yesterday and Sky wouldn't assist me because it wasn't 'their one', so couldn't really help me with my problem. I called back again and asked for my line to be re-profiled which they have done. Now I'm not getting anything which I should be. I have a Belkin F5D8636-4 v2 (01). Here are the stats.

ADSL
Type Interleave Path
Status SHOWTIME

Downstream Upstream
Data rate (Kbps)
1017Kb 753Kb
Noise Margin
7 11
Output power(dBm)
124 164
Attenuation(dB)
55 32

EDIT: 2.321 km from the Exchange. It says on Samknows that I can't get any LLU packages, however the exchange is enabled for LLU.

What on earth is going on?

Please help!

Vita · 18 Jul 2012 at 14:10

steven_belfast said:
2.321 km from the Exchange

I would say this is going to be a set up issue,
Attenuation is far to high for 2.3Km,

At Tealc says try the test socket if no change call the isp go though what they ask and if you get passed to level 2 get a LL14 / health check done.

Thanks guys. At the moment I'm plugged into the test socket. The lady did say that the available speed went upto 4MB. Although whenever they have upped the speeds, 2 weeks later it drops back down.

I'm waiting for the techs to call me and I'll ask them for the level 2 check.

EDIT: What is Dial on demand?

Vita · 18 Jul 2012 at 14:33

Those are the stats of the test socket which I posted up.

Vita · 21 Jul 2012 at 14:54

Type Interleave Path
Status SHOWTIME

Downstream Upstream
Data rate(Kbps)
3066Kb 798Kb
Noise Margin
8 6
Output power(dBm)
124 0
Attenuation(dB)
55 32

It's jumped upto 3mb today seems fine. I think my line is still profiling and that is with me being in the master test socket.