Sky Broadband Issue

m@rty · 12 Apr 2016 at 13:04

I keep experiencing an issue where my connection just completely gives up when I am downloading anything intensive, meaning I can literally do nothing else while it downloads.

Today for instance I was downloading some game patches and both Firefox, Chrome and Outlook just wouldn't connect at all.

I tested this by stopping the downloads and they all worked as normal, however once I resumed they all stopped working again.

Admittedly the downloads were using nearly all of my bandwidth however I have never experienced this with other ISP's whereby everything else would just stop connecting.

Is this normal or is it something that I can fix?

The Geezer · 12 Apr 2016 at 15:28

I would suggest, you cold boot your router and see if that changes anything.

If that fails, give Sky a call

KIA · 12 Apr 2016 at 17:08

Saturating the line may make the connection slow to a crawl. Some routers handle it better than others.

Did you move to a new router when you switched to Sky?

m@rty · 13 Apr 2016 at 16:28

KIA said:
Saturating the line may make the connection slow to a crawl. Some routers handle it better than others.

Did you move to a new router when you switched to Sky?

Yep just the bog standard Sky router that they supplied. Will try giving it a restart but I think it might just be their crap hardware.

KIA · 13 Apr 2016 at 17:20

Steam game patches?

https://www.netlimiter.com/

m@rty · 13 Apr 2016 at 17:26

I was downloading the latest patch for the division at the time via uPlay. I will check and see if there's a similar option for that.

ic1male · 15 Apr 2016 at 12:41

I encountered this but only when I first started using a new Sky hub. It turned out it needed a firmware update and the problem ended.

russ9898 · 15 Apr 2016 at 20:36

ic1male said:
I encountered this but only when I first started using a new Sky hub. It turned out it needed a firmware update and the problem ended.

Funnily enough, my replacement hub updated its firmware overnight from one which dated back to 2013 IIRC to the latest version and my recent connection woes seem to have thankfully died a death.

ic1male · 15 Apr 2016 at 21:25

russ9898 said:
Funnily enough, my replacement hub updated its firmware overnight from one which dated back to 2013 IIRC to the latest version and my recent connection woes seem to have thankfully died a death.

Can I ask which version you're on now? Mine is 2.89.1088.R
I'm not sure I'm on the latest or what.

russ9898 · 15 Apr 2016 at 21:41

Just checked and I'm currently on 2.89.1088.R same as you.

ic1male · 15 Apr 2016 at 21:44

russ9898 said:
Just checked and I'm currently on 2.89.1088.R same as you.

Ta. Must be up to date then. The Sky website gives all sorts for what you're supposed to be on and none of them matched what I had.

russ9898 · 15 Apr 2016 at 21:49

Haha I know what you mean. The sky website isn't particularly consistent in this respect.

I'm presuming that is the latest version with my router updating itself. Prior to the update it had no IP V6 support and only DYNDNS in the dynamic dns menu where as now there are a couple more to go at.