My old folks signed up to sky braodband a few months ago. All was good until 2 days ago when their connection went down.
It took 22 minutes to a tech support muppet (could barely understand her accent and visa versa) to explain to them that I could get into the router settings via the wireless option and the sky test was coming up with an error code 200 or 300 (it varied)
She then asked me to plug the network cable between the PC and the router as it may be a wireless problem.
How is that a wireless problem if I can talk to the router? She then came up with the excuse that 'we don't support belkin wireless adaptors' to which I pointed out that the adapter was working fine as I could access the router settings. She tried telling me this about 20 times before I started to loose my patience.
In the end, she accepted that it was a problem at Sky's end and my old folks have to wait 5 working days for a potential solution to the problem.
No settings had been changed overnight and strangely all 3 green lights on the router are lit.
Has anyone else come across this problem? If so how long did it take to get through to the inept support staff (almost on par with NTL but wihout the 3 days on hold)? What was the outcome?
Many thanks!
It took 22 minutes to a tech support muppet (could barely understand her accent and visa versa) to explain to them that I could get into the router settings via the wireless option and the sky test was coming up with an error code 200 or 300 (it varied)
She then asked me to plug the network cable between the PC and the router as it may be a wireless problem.
How is that a wireless problem if I can talk to the router? She then came up with the excuse that 'we don't support belkin wireless adaptors' to which I pointed out that the adapter was working fine as I could access the router settings. She tried telling me this about 20 times before I started to loose my patience.
In the end, she accepted that it was a problem at Sky's end and my old folks have to wait 5 working days for a potential solution to the problem.
No settings had been changed overnight and strangely all 3 green lights on the router are lit.
Has anyone else come across this problem? If so how long did it take to get through to the inept support staff (almost on par with NTL but wihout the 3 days on hold)? What was the outcome?
Many thanks!
