Sky Broadband

Demon[KcsF] · 6 Apr 2007 at 17:44

OK bit of a tricky one this :confused:

A mate of mine signed upto Sky broadband about 3 weeks ago and ever since has had major trouble with his net - huge pings to any game server he tries to connect to - surfing webpages are fine but as soon as he tries to play games all hell breaks loose.
Even trying to ping a server or ip returns 100% packet loss :eek:

He has been onto the phone to Sky to try and resolve the situation, all to no avail and to cap it all off they say he has no right to cancel(which in my opinion is total BS)

Anyone know where he stands legally, as far as cancelling the BB? Or if this is a no-go is there anyway to try and sort his internet connection out?

Cheers for any forthcoming help peeps

Bry.

Slogan · 6 Apr 2007 at 17:52

Isn't there some allowed 'cooling off period' you can have with Internet services?

neocon · 6 Apr 2007 at 17:54

omg sounds rubbish

Just cancel the direct debit

Sky are a bunch of schiesters

Visage · 6 Apr 2007 at 17:56

I think SKy set up quite a large interleave, to give a more reliable service at the expense of larger ping times.

So its a reliable surfing service but not so good for gaming.

^TANK^ · 6 Apr 2007 at 17:58

If you're friend isn't getting the agreed service he signed up for i think legally sky don't have a legal leg to stand on if he wishes to cancel his subscription with them!

Al Vallario · 6 Apr 2007 at 18:00

^TANK^ said:
If you're friend isn't getting the agreed service he signed up for i think legally sky don't have a legal leg to stand on if he wishes to cancel his subscription with them!

I doubt "we guarantee to get you proper well good pings for Counterstike Source, like!" was part of the agreed contract

Edit: Scanned over the terms and conditions and there doesn't appear to be any mention of your friend's situation. The terms state customers can cancel within the first 8 days if they choose, but no apparent mention of cancelling within the contract period (12 months, I believe) other than the rather worryingly vague "If this Contract ends during your Minimum Term (other than where you have a right to end it), you will have to compensate Sky and SHS for any reasonable losses or costs suffered as a result. "

^TANK^ · 6 Apr 2007 at 18:02

Fare enough they have him by the short and curly's then he will have to ride it out until the end of his contract like i had to do with bull **** sorry bulldog :mad:

.

johnny6 · 6 Apr 2007 at 18:11

I thought bulldog only have a 1 month minimum contract period?

^TANK^ · 6 Apr 2007 at 18:12

Lol no! bull **** have 12 month contracts

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DavidMarq · 6 Apr 2007 at 18:19

johnny6 said:
I thought bulldog only have a 1 month minimum contract period?

Bulldog are like The Hotel California.

"You can check out any time you like, but you can never leave."

CS are far to incompetent to cope with cancellations.

Demon[KcsF] · 6 Apr 2007 at 18:22

Oh well, cheers guys but it looks like he is screwed then eh?

Bry.

^TANK^ · 6 Apr 2007 at 18:24

Live and learn is all he can do

.

Robert · 6 Apr 2007 at 18:46

A friend of mine had Sky BB. It was forever dropping out on wired/wireless. They kept dropping the speed and tweaking things, but nothing changed so he moved to BT - who seem a smidge better.

pitchfork · 6 Apr 2007 at 18:49

He's buggered, could've been worse, at least he didn't sign up to aol or the like.

masterk · 6 Apr 2007 at 19:01

pitchfork said:
He's buggered, could've been worse, at least he didn't sign up to aol or the like.

AOL were brilliant all round until TalkTalk took over.

Visage · 6 Apr 2007 at 19:21

^TANK^ said:
If you're friend isn't getting the agreed service he signed up for i think legally sky don't have a legal leg to stand on if he wishes to cancel his subscription with them!

I dont think a maximum ping is specified in Skys T&C's......

smids · 7 Apr 2007 at 01:26

He can cancel the contract, so long as he pays for the rest of the year plus he might have to pay any reasonable cancellation fee based on projected losses for Sky.

I'm on Sky BB and I love it (Sky Max LLU). Not had a single problem. I know pings aren't great for gaming, but they aren't too bad for me either - usually about 45ms wireless. Are you sure it is not a faulty router? Has he checked the line stats in the router? (Router Status > Show Statistics).

fulcrumer · 7 Apr 2007 at 10:43

My pings with sky are 38-40 not great but not terrible. I got 24 with my previous ISP but at over twice the price and slightly slower download and half the upload.

Dave85 · 7 Apr 2007 at 12:31

Just to go over it again, the only way to cancel is if you cannot connect at all. or the speed is slower than 128kbps.

Get him to call and raise a ticket for intermittant connection and it will be looked at, his problem sound like a config issue, and is easily fixed.

smids · 7 Apr 2007 at 13:25

DAvE18 said:
Just to go over it again, the only way to cancel is if you cannot connect at all. or the speed is slower than 128kbps.

Get him to call and raise a ticket for intermittant connection and it will be looked at, his problem sound like a config issue, and is easily fixed.

Incorrect - legally is it possible to cancel the contract and there is nothing they can do to stop you (specific performance would not be awarded in such a case, in my opinion), although one must ensure that the other party is placed in the same position as if the contract was fulfilled - though that's probably not a viable solution given the cost involved potentially.