Sky broadband

Soldato
Joined
17 Aug 2005
Posts
7,615
Location
Swindon
Anyone else got issues with this? For last week or 2 its been really bad at times, im struggling to get 10k/sec on downloads now!

Download Speed: 114 kbps (14.3 KB/sec ) Upload Speed: 271 kbps (33.9 KB/sec )

What I just got on a speedtest! Its shocking ive tried rebooting the router and unplugging it & so forth but it hasn't got any better.
 

No problems here either. If you're connected via wifi, have you ruled this out as the cause?
As Freedom suggested, login to the router and post the line statistics - we might be able to work out what's going on.
 
Today its better but yesterday I ran speed test and got 80 yes 80kb/s!!!

And no its not Wi-Fi, I cant remember all of my stats from yesterday but I do remember

Noise Margin up 8 db down 32 db I think, today it is

Connection Speed 7616 kbps 448 kbps
Noise Margin 9.3 db 24.0 db
Line Attenuation 32.0 db 18.0 db

thing is I get quite a lot of lag spikes on my IRC lagometer thing today

*edit*

Done a speed test and it isn't actually as good as I thought

Download Speed: 246 kbps (30.8 KB/sec ) Upload Speed: 376 kbps (47 KB/sec )
 
Your line attenuation isn't that far off mine below, and the lower speed sync and noise margin seem to stack up.
Connection Speed 14335 kbps 796 kbps
Line Attenuation 29.0 db 15.9 db
Noise Margin 5.6 db 14.5 db

No magic bullet ideas I'm afraid. If it was a physical telephone wiring problem I'd expect your connection speed to suffer which doesn't seem to be the case, plus you seem to have loads of noise margin so there's some horrible congestion at or downstream of your exchange or a local network setup problem. Some semi random thoughts aimed at tracking down the finding the that might be worth a try:
1. Are you on the 'Connect' package which goes over BT infrastructure - if so I would expect throughput to be worse than mine (on 'Max') but not that bad...
2. is the network connection /cable to the router OK - simple test could be to ping the router and then an external site to look for dropped packets
3. could you connect a different PC to the router to see if the problem stays or goes
4. as not all speed testers are equal,- maybe try several to see if they all give consistently bad results or if there's 1 or 2 good ones that may suggest it's an internet routing problem...
5. if it looks like it's a Sky problem then give them a call to ask if there are any known problems (but expect to be asked to follow their script involving connecting the router to the test socket, etc...)
Hope this isn't teaching you how to such eggs!
BRs
 
tried doing a speed test to check your ip profile? prolly stuck on 250kbps by the sounds of it maybe,
http://www.speedtester.bt.com/
type in phone number then your user name which is your mac address all in cap without the : parts, so something like 064843D185S4@skydsl
in ie not firefox, my firefox has probs with it but ie works fine, might have to retry a few times it gets busy.

seeing the 448 up speed looks like a sky "connect" package? if the ip profile is really stuck you'll need to keep the sync speed higher than what it is for up to 3 days before it will raise back up sometimes.

sky connect has been getting bad for about 4 weeks now, had my ip profile at 135kbps for 5 days couple of weeks ago ended up phoning them to fix it, "are the green lights on" blablabla yesyesyesyes. lately i keep an eye on the router and if i see that getting lower i unplug it for 30 mins or so and usually it re-connects back up normally withought getting that low sync event and getting a low profile again.

if it is that problem you can email the problem without going through the call centre,
http://mysky.sky.com/portal/site/skycom/skyhelpcentre/contactus/kana

enquiry;
i am having technical difficulties.
equipment
sky broadband box issue

then paste in the bt.speedtester info pointing out a stuck ip profile and hopefully
you'll get a mail back in around 24 hours with them saying they've put it forward
to the cst team, and they'll phone you in around 1-5 days, by which time it'll
prolly fix itself hopefully heh.
and don't get your kb and KB mixed up when pasting the info or you'll get a polite
lesson in bits and bytes, all low case kb from the speedtester site.

and another edit hehe,
some people have been speculating this might be a form of bt? throttling heavy connect
users going over their 40gig a month limit, or even if bt? see you d/l more than maybe 1.4gig
in a day and using a lot between 5pm and midnight.
 
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