Sky broadband

bobuk · 30 Aug 2025 at 09:41

Hi
Just wondering if anyone has the same problem, just had sky 500mb installed yesterday, speed is great however get more 5m away from the router and wireless is terrible, one end of the kitchen has signal the other end zero, up stairs reaches 10mb and is patchy. Going to buy some wireless extenders today after a phone call to Sky who I expect to say you can have our wireless package for a fiver a month.

Goose · 30 Aug 2025 at 17:09

Might be better just to buy a new router?

Avalon · 30 Aug 2025 at 19:58

Generally, Sky hubs are OK for most people in most situations. If it's a new install, is it in the same space as the previous router? Installers tucking routers into corners out of the way behind TV's (RF shielding does as the name suggests) or next to solid walls for example wouldn't help. I believe they have inbuilt automated channel management which should mean it recognises whats happening in the environment, and uses non overlapping channels to avoid issues with neighboring networks, but it may be worth checking. Realistically, i'd suggest the better option long term is either hard wired AP's eg upstairs landing ceiling and as required downstairs, or mesh nodes with wired back haul, the advantages being you control your network and upgrades can be done independent of ISP hardware.

bobuk · 31 Aug 2025 at 09:56

Avalon said:
enerally, Sky hubs are OK for most people in most situations. If it's a new install, is it in the same space as the previous router? Installers tucking routers into corners out of the way behind TV's (RF shielding does as the name suggests) or next to solid walls for example wouldn't help. I believe they have inbuilt automated channel management which should mean it recognises whats happening in the environment, and uses non overlapping channels to avoid issues with neighboring networks, but it may be worth checking. Realistically, i'd suggest the better option long term is either hard wired AP's eg upstairs landing ceiling and as required downstairs, or mesh nodes with wired back haul, the advantages being you control your network and upgrades can be done independent of ISP hardware.

We bought a set of Mesh nodes and installed them yesterday, they didn't improve the situation much, the top of the house only got just over30mb and the lower floor couldn't run the tv so they are going back today, now we will try power link adapters, might give sky a call and see what they say as well.

Mercutio · 31 Aug 2025 at 12:33

the powerlink/homeplug stuff can be decent but equally can be absolute choc fireguard material, depends on your electrics a bit. Used em early in an old student house (4 of em in fact) so we all had decent access, that went well. With internet connections into the 1GB range there's less of them that are good for it.

Josh · 31 Aug 2025 at 12:53

My Sky BB router was terrible for WiFi, bought myself a deco mesh and it’s much better.

bobuk · 5 Sep 2025 at 09:06

Got the Sky man coming round today to sort it out ? at the moment I've got full 500mb in one room on the ground floor, downstairs in the kitchen a flakey 40mb and upstairs in 1 room 5mb in another 38mb and in the last one 21mb, so we will see what happens.

gort · 6 Sep 2025 at 05:12

We had our Sky broadband for about three weeks. Constant dropouts regardless of how close to the router you were.
Their advice was to pay an extra £5-10pm for some booster but this was without them bothering to confirm what the problem actually was. Just wanted more money to try to fix a problem that wasn't there prior to changing over to them.
Went back to Plusnet and was fine since.

Avalon · 6 Sep 2025 at 10:55

bobuk said:
We bought a set of Mesh nodes and installed them yesterday, they didn't improve the situation much, the top of the house only got just over30mb and the lower floor couldn't run the tv so they are going back today, now we will try power link adapters, might give sky a call and see what they say as well.

Let’s start with the obvious two questions, what specific mesh system, and and did you follow the advice given of each node being hard wired?

I’m guessing you skipped the hard wired part at which point it becomes irrelevant. Powerline is a horrible technology that rarely delivers anything approaching its claims.

bobuk · 7 Sep 2025 at 09:57

Well Sky lady has been and added 2 wifi repeaters, now we have 90mb down in the kitchen and 260 upstairs, it works but far off the 500mb it should be, takes up 3 electric sockets which is a pain and costs an extra £4 a month.