Sky engineer couldn't fit dish

[BYTEr]

Hi all,

We organised for Sky to come out yesterday to get a dish installed, however as there's a tree in the front garden, apparently he couldn't install it and didn't discuss any other solutions so that was a bit disappointing.

Anyway, I believe a dish could be installed on the roof/chimney which I then don't think the tree would be an issue, we've got some independent companies coming out to take a look and quote.

My question is though what's the best way to then get Sky? We tried ringing Sky to ask but the girl on the other end didn't seem to have a clue, then put us on hold for 35 minutes then we were cut off. Can we just organise for a Sky engineer to come back out and it shouldn't now be a problem? Will they do this despite the last failure to get it installed?

Thanks in advance.

 

[BYTEr]

I work for sky as a specialist engineer, we do the heights/special access work which includes chimney work. As long as the roof and tiles are in good condition it will be fine. Just rebook the job for an SE team and your property will get flagged for 2 man team. We dont just use ladders we also do rope access so we are quite flexible.

Thanks, we rang Sky back and a 2 man team has now been arranged for Wednesday afternoon.

SKY will want your money so i can't see them not installing the dish LOL

Well that's exactly what happened, engineer turned up, seemingly in a big rush and annoyed he couldn't park right outside the house, said it couldn't be done and was gone within 5 minutes, he didn't mention anything about a special heights team or anything, so if I hadn't of queried it and rang Sky back they wouldn't be installing a dish.

 

[BYTEr]

can you not just chop the tree down or get it trimmed?

It's not actually in our front garden, but right next to it, I actually don't think its in the way, and if it is there's a large gap between the tree, but the first Sky engineer just immediately said no and didn't even try and get a signal, like I said, he was off within 5 minutes.