Unlimited
Sky Fibre Optic
- Thread starter robfosters
- Start date
Unlimited
Can anyone with fiber tell me what the engineer has to do when he comes? Does he put something new on the wall? .... just realised i need to plan whether i get an electrician in to put a new socket on the wall for me (where my main socket is i have a socket on one side of the hall and the phone socket on the other side.....very frustrating)
EDIT: damnit, install date pushed back from 22nd to 24th, same for my dad too.
EDIT: damnit, install date pushed back from 22nd to 24th, same for my dad too.
Last edited:
Absolutely bouncing atm, engineer was due between 8am and 1pm today and guess what? Yep you've guessed it a no show, I'm sat at work now until 7pm but once I get in at 8pm the air may turn blue on the phone to sky. My wife has sat in all day waiting for these muppets. Can you tell I'm not too impressed....lol and breathe 
We'll see soon, my dad is due to have BT infinity installed on the 24th and I'm due to have Sky Fibre installed on the 24th
So there's a good comparison for you when the time comes 
Soldato
- Joined
- 22 Mar 2007
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- 3,875
I didn't even know about Sky Fibre, thanks to you guys I found about it and have arranged for installation on the 25th. Hopefully I don't get a no-show as I've booked the day off work. This is possibly a stupid question, but my Sky broadband won't be cut off prior to installation of the new Sky Fibre will it? Oh and although it said it was going to cost another £20 a month, it seems to have only increased my monthly cost by £13, which is slightly odd lol.
Broadband gets cut off the morning of the installation so I've been told
and it's gone up £13 because you had Sky broadband at £7 a month previously
We'll see soon, my dad is due to have BT infinity installed on the 24th and I'm due to have Sky Fibre installed on the 24th
This'll be a good comparison.
At least we shall see if BT Infiinity are getting the same treatment as the SKY customers.
Do let us know how it goes, please.
I certainly will do, mainly as i'll either be very pleased to have speedy net or very angry not to have had it installed
Either way i'll be venting it to the interwebz 
Soldato
- Joined
- 22 Mar 2007
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- 3,875
Broadband gets cut off the morning of the installation so I've been told
and it's gone up £13 because you had Sky broadband at £7 a month previously
Whoops, forgot about that lol
It would be nice if, when Sky roll out 80/20 speeds to everyone, they upgraded existing Sky Fibre customers free of charge, but they're likely to make us pay extra aren't they? I'm looking forward to the installation, doubling download speeds and a better router than my current one are going to be great. Presumably the router Sky send has N wireless capability?
Whoops, forgot about that lol
It would be nice if, when Sky roll out 80/20 speeds to everyone, they upgraded existing Sky Fibre customers free of charge, but they're likely to make us pay extra aren't they? I'm looking forward to the installation, doubling download speeds and a better router than my current one are going to be great. Presumably the router Sky send has N wireless capability?
We can hope!
I've just thought of something though.... i don't know if my powerline adaptors would cope with 80/20 :x Luckily though, i may have a solution....and got to admit i never thought i'd see the day that i would be buying faster network equipment to cope with an internet connection!!
Associate
- Joined
- 27 Jan 2005
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- 402
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- Worcestershire
The engineer puts a new faceplate (regular phone socket as normal, and dedicated vDSL at the top of the plate) on the master socket. Mine said he would install an extension kit if I needed it (I did) but thanks to the extension already in place he just made the extension the master socket with a little fiddling and took him barely any extra time and no drilling.
I was using my broadband right up until the engineer phoned me from the cabinet saying hed be half an hour.
ahh interesting, so being a BT employee is he likely to tell me off for having disconnected the house extensions, removing the BT frontplate and sticking an XTE-2005 filtered front plate on?
I might swap that back the night before..... and I'm starting to think perhaps i should be here for it as my missus won't know exactly what i want. hmmmm
Associate
- Joined
- 27 Jan 2005
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- 402
- Location
- Worcestershire
TBH I wouldnt bother, I doubt hed care. Hes only there to replace the face plate not judge you on what faceplate you have. I doubt itll be the first hes come across either. And the extensions arent really his business either. You can do what you want with them. If you dont want or need them he isnt likely to have a go or anything.
If you have an extension wired to another room he might be able to make that the master socket for you unless you completely pulled the wires out entirely? He can probably connect them back up simply if its just disconnected at the back of the socket.
I would'nt bother, before we had ours installed our extension was pulled out by me, never used the faceplate that was there, due to using the test socket 24/7.
The engineer we had did'nt even bat an eye lid, he asked if i wanted the old extension wired back in and i said its never used so no need.
What is your question.
Fibre unlimited only (not pro)
Soldato
- Joined
- 13 Aug 2010
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- 3,114
Yeaahhhhhh !
I had my Sky Fibre installed yesterday. BT Engineer phones me at 9am and tells me there is a problem at the FTTC and will need to contact 'Control' and he will be going to another job in the meantime.
At 12pm I call Sky and ask what's the update as the guy has disappeared off to another job and I don't want to miss my 8am - 1pm slot. Very helpful member of the fibre team got onto BT and asked for the engineer to get back to me.
He turns up at 1:30pm and starts and completes the install in 30 mins, I already had the faceplate replaced recently due to my speed issues so it was a matter of pinning the BT modem to the wall and hooking up the Sky router via the LAN connection.
The line speeds showed: Download = 35.5mbps and Upload = 2mbps. A vast improvement from my 1.1mbps and 730kbps service.
The only thing is the throughput is 10mbps less at off peak times and even less at peak times, yes I know that DLM is going to be running for the next 10 days but worth noting in the short term.
I had my Sky Fibre installed yesterday. BT Engineer phones me at 9am and tells me there is a problem at the FTTC and will need to contact 'Control' and he will be going to another job in the meantime.
At 12pm I call Sky and ask what's the update as the guy has disappeared off to another job and I don't want to miss my 8am - 1pm slot. Very helpful member of the fibre team got onto BT and asked for the engineer to get back to me.
He turns up at 1:30pm and starts and completes the install in 30 mins, I already had the faceplate replaced recently due to my speed issues so it was a matter of pinning the BT modem to the wall and hooking up the Sky router via the LAN connection.
The line speeds showed: Download = 35.5mbps and Upload = 2mbps. A vast improvement from my 1.1mbps and 730kbps service.
The only thing is the throughput is 10mbps less at off peak times and even less at peak times, yes I know that DLM is going to be running for the next 10 days but worth noting in the short term.