Hi MissChief, you've helped me in the past, where I had issues with Sky, which was greatly Appreciated, this time a new problem has arisen, the speed has dropped down from 37-38 to 29-30ish, with the ping fluctuating, so I called sky and they said the speed was OK from the exchange to the property, and they come to a conclusion it might be the micro filter which I got yesterday and it did not fix the problem.
called again today, and said they have to send out a engineer, but because my contract is out of terms, I would have to pay £65 for the engineer call out, or if I take out a new contract it will be free, and not sure about taking out the new contract, I felt the adviser from a Bulgarian call center was tying to mug me off,
So I asked to speak to a UK adviser/supervisor, and he told me I would have to phone back again, with the chance of me getting connected to a UK call center, or a different one in the world, so I was not happy and asked to speak to he's supervisor, and he said the supervisor will say the same thing as him,
and replied your reading from a script, and was not really interested in helping me, just trying to make me change contract,
and would prefer someone who don't have a script, so was put through eventually to the supervisor, and she came to the conclusion that I was using my old original white router and open reach modem, and will send me a new all in one black router/modem for free, so if this don't work, could look into this me, I ll keep you posted m8 thanks.
