Sky GO on Xbox - variable quality on quick connection?

Donkeyfumbler · 19 Sep 2011 at 13:31

Anyone else experiencing this and have any ideas?

Since Sky Player became Sky Go I've noticed that the streaming quality varies from minute to minute. Most of the time it's fine, but every so often it drops for a few seconds so that the picture becomes very pixellated. On Sunday, during the Man U vs Chelsea game, it was every other minute practically.

I have a 37mb Infinity connection so speed shouldn't be an issue.

Once upon a time you could change the streaming quality, but now it's just set to Auto with no way to change it

Is it just Sky not able to cope with demand (and therefore everyone should be getting it) or just my Xbox?

Nismo · 19 Sep 2011 at 15:53

I watched the same match and it seemed fine, no problems with the quality. That's on 10MB too so not the quickest.

I'm pretty sure there is a way to change the quality, but it's not obvious or it doesn't always give you the option. From memory it was a combination of being in the menu plus one of the bumpers.

Mr Men · 19 Sep 2011 at 16:24

A lot of channels are now auto only, would suggest it was a problem with your connection as it will drop down rather than buffer

Donkeyfumbler · 20 Sep 2011 at 15:09

Thanks for the replies. I tried the bumpers thing but it made no difference unfortunately - stayed on auto.

Seems odd if it's the connection. Speedtest has never gone below 37mb since I had infinity installed three months ago and having downloaded plenty of stuff, I can tell that it can sustain that rate for long periods with no problems. A connection of 3mbps should be all Sky Go needs for high quality too, and I can't believe its dropping anywhere near that low.

Perhaps it's the Home Hub that comes with BT - I have had a few issues with it dropping the speed of the interface the Xbox connects to down to 10mb fro 100mb and having to restart it, but that wasn't the case last sunday.

Hilly · 20 Sep 2011 at 15:35

I was fine on my sub 8mb sky connection too watch the same match. Very occasionaly it dropped to rubbish pixelated views as per what you said, but that's just because your connection can't download far enough into the future so it doesn't have to buffer.

Sounds as though you were having a slow connection period around the time of the match. Sure no one else was on the net whilst you were trying to watch?

Donkeyfumbler · 21 Sep 2011 at 11:05

No - connection was fine and I know no-one was on the net at the same time. I even tested it with speedtest while the game was on. Very odd - I shall have to have more of a play when the kids won't kill me if I start mucking about with the picture.